Job Description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

As our London region grows, we’re looking for an experienced Senior Property Manager, known at Encore as an Estate Manager, to oversee a diverse portfolio of residential estates.

You’ll coordinate resources, manage estate finances and oversee maintenance arrangements, building strong relationships with clients and keeping residents informed. It’s a role where your expertise and judgement will help keep estates well managed and deliver a reliable, responsive service to our customers.

What You’ll Do:

• Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
• Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
• Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
• Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.

What You’ll Bring:

• A degree or equivalent education, with TPI Part 1 certification essential.
• Experience managing high-rise residential developments and working with developer clients.
• 5+ years of relevant block management experience.
• Strong financial acumen, including budget management and cost control.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.