Job Description

Location: This role will managed homes located in cities including, but not limited to, San Diego, San Jacinto, Hemet, Apple Valley, and Hesperia. This role will require occasional visits to the Los Angeles office.

Salary: $85,000 per year, exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Supportive Housing Management department manages Brilliant Corners’ portfolio of owned real estate which provides housing and services to various vulnerable populations. The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities. Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families.

Position Summary

The Senior Property Manager is responsible for the overall operation, and the day-to-day implementation of property management policies and procedures to ensure well-managed and maintained homes of our growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities and other housing models serving vulnerable populations. The Senior Property Manager ensures compliance with all applicable regulatory agencies and federal, state, and local laws; maintains acceptable and supportive environment for all residents and service providers; manages maintenance staff and their duties, interacts with and supervises vendors. Additionally, the Senior Property Manager trains and mentors other team members, ensures a culture of collaboration and excellence, and functions as the Regional Property Manager when s/he is not available or as assigned.

Position Responsibilities

Leadership and Personnel Management

• Oversees maintenance program, directly supervising maintenance employees and contractors, conducting property inspections and monitoring work orders.
• Develops and maintains good staff working relationships, cultivating the spirit of teamwork, and exemplary customer service.
• Assures all direct reports receive updated training regularly to ensure proficiency; coordinating all necessary training for staff, including his/her own.
• Assists in onboarding and training new hires in the SHM Dept., including but not limited to Property Managers, Maintenance Technicians, and Program Associates.
• Provides ongoing training and mentorship for Property Managers — especially in the areas of staff supervision and navigating and best utilizing relationships with Regional Centers, service providers, CA Dept. of Developmental Services, and other BC departments.
• Proposes and develops new or improved systems and processes to improve efficiency and quality of service delivery.
• Represents the organization to public agencies and the community.
• Provides advisement/direction on property and resident issues to other Property Managers.

Physical Condition and Maintenance of Properties

• Ensures that emergencies are responded to promptly and assigns staff, including self, to be available in this event; provides direct assistance and direction during after-hours emergencies.
• In conjunction with the Regional Facilities Manager, ensures timely completion of all preventative maintenance tasks throughout the region.
• In conjunction with the Regional Facilities Manager, ensures timely completion of annual inspection at all homes throughout the region.
• Performs continual informal inspections of the properties to ensure that they are being properly maintained, that mechanical devices are in working order, and that the environments are safe and attractive.
• Adheres to all accounting and reporting procedures required by Brilliant Corners.
• Provides input to the Regional Property Manager for development of the annual operating budget.
• Monitors payment of vendors and works with Program Associate and Accounting Department to ensure timely payment.
• Manages proper use of reserve for replacement funds, including obtaining approval from the Regional Center and ensuring funds are transferred to the operating account.

Requirements

Professional Experience

• Minimum of 5 years of property management experience
• Experience in affordable and/or supportive housing strongly preferred
• Experience working with people with disabilities preferred
• Knowledge of construction, repair, and/or renovation experience preferred

Knowledge, Skills, and Abilities

• Excellent critical thinking and problem-solving skills
• Capacity to handle multiple projects and complex tasks in a fast-paced setting
• Strong time management skills and attention to critical deadlines
• Ability to adjust priorities under deadline pressure
• Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology Proficiency in Word, Excel, and Outlook
• Experience with Salesforce and/or property management software desired but not required
• Effective communication skills, especially across teams, departments and organizations
• Strong interpersonal skills, including customer service
• Experience supervising staff
• Some understanding of housing development
• Careful attention to detail
• Assertiveness, persistence, and follow-through

Core Competencies

Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization

Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registration

A valid, clean CA driver’s license and a personal insured vehicle are required.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Physical ability to manipulate hands, fingers, and wrists to handle, feel, grasp, or operate hand/power tools, parts, controls, and equipment. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 50 pounds safely. Any weight over 50 (Fifty) pounds requires assistance from another employee or dolly. Mental acuity for analytical reasoning and document interpretation. Hazards – Exposure to traffic, dust, dirt, heights, noise, fumes, from oil, gas, paint, power tools and cleaning solvents with proper use of Personal Protective Equipment (PPE).

Salary range for this position is $85,000 - $85,000 per year. This position is being offered at $85,000 per year.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work