The Senior Property Manager / General Manager is responsible for the overall management, operation, and tenant satisfaction of a Class A office property totaling approximately 450,000 square feet in downtown Washington, DC. This position serves as the primary on-site leader, overseeing building operations, tenant relations, budgeting, capital projects, sustainability initiatives, and vendor performance.
The ideal candidate will possess extensive office property management experience, strong financial and operational expertise, and a demonstrated ability to lead teams while delivering a best-in-class tenant experience. The role will work closely with Asset Management to maximize asset value and achieve ownership objectives.
Key Responsibilities
Property Operations
· Provide day-to-day leadership and oversight of all property management functions.
· Ensure efficient operation, maintenance, and appearance of the property in accordance with ownership standards.
· Oversee building engineering, janitorial, security, parking, and other contracted services.
· Conduct regular property inspections to ensure compliance with operational, safety, and quality standards.
· Implement and maintain preventive maintenance programs to enhance building performance and asset longevity.
· Monitor compliance with local, state, and federal regulations.
Tenant Relations
· Serve as the primary point of contact for tenants and foster strong working relationships with tenant representatives.
· Deliver a best-in-class tenant experience through responsive service and proactive communication.
· Lead regular tenant meetings and communication initiatives.
· Partner with Leasing and Asset Management teams to support tenant retention efforts.
Financial Management
· Prepare annual operating budgets and multi-year capital plans.
· Monitor property performance against approved budgets and key performance indicators.
· Review and approve invoices, contracts, and implement purchase order system.
· Manage accounts receivable and collections efforts while maintaining strong tenant relationships.
· Identify opportunities to enhance revenue and reduce operating expenses.
Capital Projects and Construction Management
· Oversee tenant improvement projects, building upgrades, and other capital initiatives.
· Manage project budgets, schedules, consultants, and contractors in conjunction with asset management and capital projects teams.
· Coordinate project execution with ownership, tenants, and vendors to minimize operational disruptions.
· Monitor capital expenditure programs and provide regular progress reports
Vendor and Contract Management
· Procure and negotiate service contracts to ensure quality service and competitive pricing.
· Manage vendor performance through established service level agreements and key performance indicators.
· Conduct regular contractor reviews and ensure compliance with insurance and contractual requirements.
· Implement bidding and procurement processes in accordance with ownership policies.
Risk Management and Compliance
· Ensure compliance with life safety, emergency preparedness, and building security programs.
· Maintain strong relationships with local regulatory agencies and emergency response personnel.
· Lead emergency management planning, drills, and incident response activities.
Sustainability and ESG Initiatives
· Support ownership sustainability objectives through energy management and conservation programs.
· Monitor utility consumption and identify operational efficiencies.
· Assist with BOMA, ENERGY STAR, LEED, Fitwel, or other certification programs as applicable.
· Track and report sustainability metrics and ESG performance indicators.
Team Leadership
· Supervise and mentor property management staff, including Assistant Property Managers, Property Administrators, engineers and other site personnel.
· Foster a culture of accountability, customer service, and continuous improvement.
· Coordinate effectively with engineering, leasing, and asset management teams.
Qualifications
· Minimum of 10-years of commercial property management experience managing Class A office assets including a minimum of 5-years in a property manager level position
· Strong understanding of commercial lease administration, operating expense recoveries, budgeting, forecasting, building systems, life safety, and mechanical operations.
· Exceptional organizational, project management, negotiation, contract management, communication, team-building, coaching, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.
· Proficiency with Yardi, Angus, Building Engines, Microsoft Office Suite, and similar platforms.
Preferred Certifications
· Certified Property Manager (CPM) or Real Property Administrator (RPA)
· Other relevant commercial real estate certifications
Qualifications
General Manager Commercial Preferred Qualification Job Template
D.C. ONE (1201)
Sentinel Real Estate is an independently owned real estate investment management firm established in 1969. As of 9/30/25, the firm has $9.5 billion of institutional quality real estate assets under management on behalf of 118 domestic and international clients.
Sentinel maintains its global headquarters in New York City and two international corporate offices in Amsterdam, the Netherlands and Melbourne, Australia. The firm also has 10 operational offices throughout the US, an operational office in Perth, Australia and a client servicing office located in Adelaide, Australia.
From its formation in 1969 through 9/30/25, Sentinel has acquired and managed nearly $22 billion of direct real estate investments, comprising 651 multifamily communities containing over 158,000 apartment units and 194 commercial properties containing 33.8 million square feet of space.
The Sentinel portfolio contains over 29,000 apartment units and 5.2 million square feet of commercial real estate as of 9/30/25. Sentinel operates on a vertically-integrated platform with 800 employees performing all phases of the investment process, including on-site property management. Sentinel's senior management team has an average tenure with the firm of over 27 years.
We offer a comprehensive benefits package to help you protect your health, your family, and your financial security. Your benefits are a valuable part of your compensation package. Benefits include:
Health & Wellness: Medical, dental, vision coverage and Employee Assistance Program (EAP) for employees and eligible dependents
Financial Security: 401(k) retirement plan, life insurance and supplemental insurance coverages (i.e. Critical Illness, Accident Insurance and Hospital Indemnity coverage) for you and your dependents
Paid Time Off: Vacation, sick time, and company holidays
Disability Insurance: Short-term and Long-term disability insurance
Our benefits reflect our commitment to your well-being. Full details will be provided during the hiring process.
Sentinel Real Estate is an independently owned real estate investment management firm established in 1969, with a longstanding track record of managing institutional quality real estate assets for global investors.
Headquartered in New York City, Sentinel maintains corporate offices in Europe, the UK and Australia and a broad operational footprint supporting investments across multiple markets and jurisdictions. The firm has experience developing, acquiring and managing diversified multifamily and commercial real estate properties.
Sentinel operates a vertically integrated investment platform with in‑house capabilities spanning acquisitions, asset management, and property operations, including on‑site management. The firm’s senior leadership team is characterized by long tenure and deep institutional knowledge, supporting continuity, discipline, and consistency in execution.
