Senior Property Claims Coordinator Objective
To be an effective senior team member of the Claims Division supporting the claims processing needs of the property claims team and other areas within the division as needed. To provide exceptional customer service with accuracy, promptness and professionalism.
Senior Property Claims Coordinator Responsibilities
Review, process, problem solve and make payment on invoices received from adjuster. Pay attention to detail, be accurate, pay on correct exposure and use valid service descriptions.
Aid claim adjuster in generating letters, working inventory sheets, assisting with backend claim processes such as recoverable depreciation and other duties, as requested.
Clarify with adjuster any questions regarding claim set-up, facts, documentation and payment/letter validity to ensure accurate processing before final issuance of the requested document.
Identify and recommend workflow/procedural changes to increase efficiencies and improvements for all stakeholders and customers.
Act as a team member working with third party vendors to identify and implement processing changes.
Have current knowledge of Internal Revenue Service (IRS) reporting requirements.
Maintain up-to-date knowledge of company, Guidewire, Property Claims and Claim Administration procedures.
Senior Property Claims Coordinator Qualifications
Required
High school diploma or equivalent required.
Minimum two to three years’ experience in claim office and/or an office environment required.
Experienced MS Office computer skills required.
Keyboarding skills of 45-50 wpm with accuracy required.
Excellent customer service and telephone communication skills required.
Willingness to pursue continuing job-related training and education required.
Preferred
Associate’s or bachelor’s degree preferred.
INS and/or AIC designations preferred, and/or similar professional insurance coursework may be considered.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
We were founded in 1949 by Michigan farmers—members of Michigan Farm Bureau—who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.
Those values still guide us today and are a big reason why we are known as Michigan’s Insurance Company, dedicated to protecting the farms, families, and businesses of this great state.
Our 450 agents across Michigan provide a full range of insurance services—life, home, auto, farm, business, retirement, Lake Estate®, and more—protecting nearly 500,000 Michigan policyholders.
One of America's Best
We’re proud that we have helped thousands of Michigan families achieve financial security through our life insurance and retirement plans. In fact, we are consistently named one of the top 50 life insurance companies in America year after year, based on strength stability and outstanding financial performance. This rate, awarded by the Ward Group, recognizes Farm Bureau Life as one of the safest life insurers in America.
We are also rated Excellent by A.M. Best, one of the top monitors of the insurance industry. Nobody cares as much about protecting you, your family, and your future as we do. Read more about our ratings here.
Mission Statement: Protecting the People of Michigan from the Risks of Everyday Life
