Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Handle complex homeowners and commercial property claims with minimal supervision and guidance from the manager.
Candidates who do not reside in Southern Illinois or the St. Louis metro area will not be considered.
This is a fully remote/work from home role where you will spend 50% of your time in the field, servicing Southern Illinois area On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
(Please note: Candidates who do not reside in Southern Illinois or the St. Louis metro area will not be considered.)
We are seeking an experienced property adjuster who can independently manage a variety of homeowners and commercial property claims with minimal supervision while delivering exceptional service and sound decision-making. In this role, you will investigate claims thoroughly, analyze coverage, liability, and damages, and develop well-supported coverage positions. You will negotiate settlements with insureds, claimants, and attorneys, while maintaining proactive file management and accurate reserving practices. You’ll also oversee litigated files, present claims to internal committees, and ensure adherence to audit and departmental guidelines.
Success in this position requires strong analytical thinking, excellent negotiation and communication skills, and the ability to build relationships while navigating complex situations. A high level of comfort with claims technology and systems is essential, along with a commitment to delivering outstanding customer service.
The ideal candidate brings prior experience handling property claims, along with a bachelor’s degree in Business, Insurance, or a related field. We would also consider someone from the property restoration industry. Industry designations such as Associate in Claims (AIC), Associate in General Insurance (AINS), or CPCU coursework are preferred and demonstrate a commitment to professional growth. This is an opportunity to step into a highly visible role where your expertise will directly influence outcomes, support team development, and contribute to organizational excellence. Candidates must currently have, and maintain, an acceptable driving record to be considered.
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The salary range for this position is $70,000-$90,000.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
West Bend offers a comprehensive benefit plan including but not limited to:
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners. This reputation for excellence is recognized not only by our policyholders, but by the insurance industry itself. West Bend has been rated A (Excellent) or better by A.M. Best since 1971. West Bend is also consistently ranked at the top by thousands of insurance agents nationwide in an ease-of-doing-business survey conducted annually by Deep Customer Connections, Inc.
Over 130 years ago, a fire roared through the city of West Bend, WI. This tragedy was one of the worst for our community and touched the lives of many people. Because of that fire, our company was formed. And even then, we began to show that something good can come from something bad.
Over time, people have come to expect this of us. To call with problems and leave with solutions. As time passes, things change. But not our reason for being.
At the core of everything we do lies a simple premise. A sincere desire to help our customers through problems and adversity. To make sure that positives come from negative situations. To step up when you need us. To do the right thing.
The worst brings out our best. ®
That's The Silver Lining. ®
