Job Description

Senior Project Officer

• Location – Parramatta with 50% hybrid WFH
• Employment type – Ongoing, Full-time position
• Salary – Clerk Grade 9/10 $129,464 - $ $142,665 pa plus employers’ contribution to superannuation and annual leave loading

Your role

Homes NSW is seeking a highly motivated and experienced Senior Project Officer to join the Tenant Satisfaction and Feedback team within the Maintenance Solutions Division.

This leadership role is responsible for driving strategic planning, supporting continuous improvement initiatives and ensuring efficient service delivery within the agency through the oversight of daily operations and team performance.

As the Senior Project Officer, you will play a key role in ensuring escalated complaints, Ministerials and client feedback regarding maintenance services are managed professionally, efficiently and within agreed timeframes.

What you’ll do

• Oversee the triage, investigation and resolution of complaints and feedback matters relating to maintenance service provision.
• Provide input & coordination to evidence-based expert advice and reporting to support informed business decisions.
• Support and mentor team members to foster a collaborative, accountable, and high-performing team culture.
• Manage resources, budgets, assets, projects and staffing to maximise achievement of goals and business objectives.
• Provide advice and support to project team members to support and facilitate effective project and work delivery consistent with the strategic direction of the organisation.
• Provide advice and support to staff on policies and procedures that impact on the operation of the business area.
• Build and maintain strong internal and external stakeholder relationships.
• Coordination of tenant satisfaction surveys to support continuous improvement and service delivery outcomes
• Conduct investigations and audits of contractor performance to ensure compliance with operational standards and KPI’s are met.

What we’re looking for

• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience in complaint management and building maintenance
• Strong analytical and reporting skills, including advanced capability in Microsoft Excel
• Experience leading, mentoring and developing teams in a high-volume complex environment
• Well developed conflict resolution and negotiation skills
• Strong project and stakeholder management capabilities, with a focus on continuous improvement and change enablement.

Download the

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To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1: In 500 words or less, describe a time you managed a complex staffing or performance issue. What challenges did you face? What was the outcome?

• Targeted Question 2: In 500 words or less, describe a time you identified and implemented a process improvement to better support your team or improve business outcomes

Applications close Monday 8 June 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Amie-Lea Cunningham on 0428 782 290 or at Amie-Lea.Cunningham@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application, please call Jodie McGlinn on 02 8688 7254 or via jodie.mcglinn@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.