Job Description

We are looking for a highly motivated Senior Project Manager to join our Delivery team. This role is critical in supporting ongoing maintenance and sunsetting initiatives across shared platforms that support multiple business units. The ideal candidate will lead operational and maintenance-focused projects, coordinating cross-functional teams across global regions to ensure timely and efficient delivery of updates, migrations, and offboarding activities.

As a Senior Project Manager, you will be responsible for managing multiple concurrent workstreams related to platform maintenance, content and code updates, and website sunsetting efforts. You will partner closely with stakeholders across LATAM, India, the US & Canada, and London teams, helping bridge communication and coordination across time zones.

This role sits within the organization to support the Delivery discipline and may also provide mentorship and guidance to emerging talent. Career development for this position is typically supported by a Project Director (or above), with flexibility depending on the account or location.

We expect our team to work from an office a minimum of 3 days a week.

You Will:

• Manage day-to-day website operations, maintenance requests, and ongoing digital updates
• Coordinate website sunsetting and offboarding initiatives across multiple business units and platforms
• Support content updates, code deployments, and operational website enhancements
• Manage work intake through Jira, Service Desk, and other ticket management systems
• Define project timelines, estimate effort, prioritize workstreams, and ensure successful delivery
• Coordinate with Development, QA, and cross-functional stakeholders to support release and deployment activities
• Collaborate with globally distributed teams across India, LATAM, US & Canada, and London
• Promote Agile principles and support operational delivery best practices
• Track risks, blockers, dependencies, and resource needs across concurrent initiatives
• Lead status meetings, reporting, and stakeholder communications to ensure alignment and visibility
• Ensure projects remain on schedule and within scope while adapting to changing priorities
• Support process improvements, documentation standards, workflow optimization, and operational efficiencies
• Contribute to mentoring and guidance of junior Project Managers as needed
• Foster collaboration, accountability, and strong communication across teams and stakeholders

You Have:

• Strong experience managing digital web environments and ongoing website operations
• Experience supporting website maintenance, migrations, offboarding, or sunsetting initiatives
• Comfortable coordinating technical teams, developers, QA teams, and digital stakeholders
• Experience working in fast-paced environments with continuous updates and release cycles
• Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives
• Experience working with globally distributed teams across multiple time zones
• Advanced experience with Jira, Confluence, Smartsheet, and collaboration tools
• Experience with Service Desk or ticket management systems is a strong plus
• Familiarity with Agile methodologies, release planning, QA cycles, and deployment workflows
• Ability to estimate work effort and develop realistic delivery timelines
• Strong communication, stakeholder management, and problem-solving skills
• Experience developing or improving operational processes and documentation standards
• Proven ability to manage multiple stakeholders and shifting business priorities
• 5+ years of experience managing digital projects, website operations, or maintenance-focused initiatives
• PMP, Scrum Master, or related certifications are considered a plus
• Previous agency or enterprise digital environment experience preferred
• Intermediate to advanced English proficiency (B2+)

What we offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.comand us.greenhouse-mail.io We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx