Job Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Senior Project Manager plays a critical execution role within Guild Mortgage’s Strategic Initiatives function. Reporting directly to the SVP, Corporate Strategic Initiatives, this role is responsible for driving structured delivery of high-priority, cross-functional initiatives spanning origination, servicing and corporate departments. The Senior Project Manager ensures complex, multi-workstream programs are organized, tracked, and executed with rigor — translating strategic direction into actionable plans, managing stakeholder alignment, and maintaining program momentum across all phases of delivery.

Compensation

This role is an exempt position with a targeted salary range of $100,000 to $130,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Program & Project Delivery
• Own end-to-end project management for assigned corporate strategic initiatives.
• Develop and maintain comprehensive project plans, workback schedules, RACI matrices, risk registers, and status dashboards across multiple concurrent workstreams.
• Translate strategic direction from executive sponsors into structured project charters, scope definitions, and milestone frameworks.
• Proactively identify risks, issues, and dependencies; escalate blockers with recommended resolution paths.
• Manage change control processes; document scope changes and assess downstream impact on timelines and deliverables.
• Stakeholder & Cross-Functional Coordination
• Coordinate effectively across Production, Servicing, Technology, Finance, Compliance, Capital Markets and other business functions to drive alignment and accountability on shared deliverables.
• Prepare and facilitate working sessions, steering committee updates, and project reviews; author meeting materials, decision logs, and action item trackers.
• Keep stakeholders informed on initiative status, risks, and decisions through structured, timely communications calibrated to audience level.
• Partner with SMEs, discovery hires, and technology teams to gather requirements, validate assumptions, and sequence workstreams.
• Execution Rigor & Reporting
• Maintain program health dashboards and consolidated reporting across the project portfolio; surface insights on milestone attainment, budget tracking, and resource utilization.
• Author project documentation including pre- and post-launch communications, adoption playbooks, training coordination, and hand-off plans to long-term owners.
• Conduct lessons learned retrospectives; produce recommendations reports to capture institutional knowledge and improve future delivery.
• Support budget and resource tracking in coordination with the SVP and Finance business partners.
• Mortgage Domain Application
• Apply working knowledge of mortgage origination and servicing operations to anticipate operational impacts, regulatory dependencies, and change management considerations within project planning.
• Understand loan officer and branch operations environment well enough to identify how transformation initiatives affect frontline workflows.
• Navigate compliance-sensitive program environments with appropriate discretion and judgment.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required.
• Bachelor's Degree in Business, Finance, Operations, or related field; or equivalent experience.
• Minimum seven years experience in project or program management experience, with at least 3 years in mortgage, financial services, or highly regulated industry.
• PMP, PMI-ACP, or equivalent preferred. Agile, Lean, or Six Sigma exposure a plus; not required.
• Demonstrated ability to manage complex, multi-workstream programs in a regulated environment with competing priorities and tight timelines.
• Strong working knowledge of mortgage origination and/or servicing operations, including loan processing, underwriting, funding, and key regulatory frameworks.
• Proven ability to structure ambiguous problems into clear project frameworks, milestones, and decision points.
• Skilled at managing upward and across senior stakeholders; can communicate program status and risks clearly to executive audiences.
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); familiarity with project and task management tools such as JIRA, ClickUp, or equivalent.
• Experience working in or alongside technology programs, including LOS platforms, servicing systems, or data/AI initiatives preferred.
• Strong written communication skills; able to author executive updates, project charters, and stakeholder-facing documentation.
• Highly organized, detail-oriented, and self-directed; able to manage multiple workstreams simultaneously without losing quality or momentum.
• Operates with discretion and professionalism when handling sensitive program, personnel, or organizational information.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity: Problem solving involves evaluating and resolving discrepancies with people, data, analyses, processes, etc. within prescribed program/project guidelines; may also involve resolving basic resource coordination and availability.

Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization.

Interaction/Supervision: Works under broad direction with considerable latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 10-20%.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.
• Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: SENIO018239