Job Description

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to delivercutting-edgeXR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live

The Senior Project Manager – Retail Operations holds global accountability for the design, governance, and continuous evolution of a compliant, scalable, and increasingly automated order entry processing incl. prescription validation framework within XRX Business Unit.

The role combines strategic governance architecture with structured operational oversight of respective service center execution. It ensures regulatory integrity, system robustness, and consistent global execution standards.

Your role

• Own global order entry process for D2C and B2B, including prescription validation, escalation, compliance, and governance framework

• Lead globalservicecenterperformancecapacityplanning, SLAmonitoring,quality,productivity, andefficiencyimprovementsalignedwithgrowthandautomation

• Design andgovernautomationroadmapandworkflowarchitecture,translatingbusinessrulesintoscalable,auditablesystemswithIT andRegulatory

• Drivecross-functionalgovernanceandprioritizationwithProcessOwners, IT, Compliance, DataProtection, and Commercialtomanagerisksandsystemenhancements

• ManageseniorB2Bcustomerengagementonprescriptionvalidation,aligningsolutionswithgovernance,strategy, andbudget

• Own global KPIframeworkforprescriptionvalidation,definingreportingstandardsandenablingdata-drivendecisionsacrossregions

• Lead end-to-endcustomersolutiondevelopmentanalyzeneeds,definerequirements,coordinateIT/operations, andensurequality,timeline, andbudgetadherence

Your profile

• Degree in Business, Engineering, Information Systems, or related discipline

• Extensive experience consulting, product/process excellence, transformation, or regulated environments

• Proventrackrecordleadingcross-functionalinitiativesinvolvingIT,Operations, Compliance, anddeliveringend-to-end IT-enabledprocesssolutions

• Experience inhealthcareorregulatedindustries,withAI-drivenprocessmodelsconsidereda strong plus

• Skilledinstructuringcomplexcustomerrequirementsintoscalableprocessand ITsolutions, andworkingin agilesoftwaresystemdevelopmentenvironments

• Stronggovernancemindsetwithabilitytodesignscalableoperatingmodels, KPIs, andcontrolmechanisms

• Demonstratedabilitytoaligncross-functionalstakeholders(IT,Operations, Commercial,Regulatory) anddriveperformance,capacityalignment, andefficiencyimprovements

• Fluentin Englishwithwillingnesstotravel

Rooted in the ZEISS culture, we prioritize collaboration, integrity, ambition, and an entrepreneurial growth mindset, all supported by a commitment to continuous learning. We foster an inclusive environment where diverse perspectives and performance are valued and important to our success. Our teams are encouraged to grow both personally and professionally. At XRX, we offer competitive compensation packages and benefits, andample opportunitiesfor professional development. Join us and be part of a team that champions innovation, collaboration, and excellence.

Your ZEISS Recruiting Team:

Ronan McHugh