Welocalize

Senior Project Manager - Program Logistics

Welocalize  •  Republic of India (Remote)  •  25 days ago
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Job Description

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Job Responsibilities:

Oversees operational logistics across AI training data programs. Leads end-to-end coordination across program delivery, contractor onboarding, IT, and finance to keep programs running without escalation to program directors. Manages an inbound ticket queue, drives SLA compliance across onboarding and operational workflows, and serves as the primary point of contact for client stakeholders on access and tooling issues. Provides the operational backbone needed to scale delivery programs as complexity increases.

Key Responsibilities

  • Logistics coordination: Own the inbound ticket queue for operational logistics; triage, resolve, and route issues across onboarding, access, tooling, and finance workstreams with minimal escalation.
  • SLA compliance tracking: Build and maintain SLA tracking across onboarding and operational workflows; identify gaps, report on performance, and drive corrective actions to keep programs on track.
  • Contractor onboarding: Coordinate end-to-end contractor onboarding logistics including access provisioning, IT setup, and finance processing; partner with IT and finance teams to resolve blockers quickly.
  • Client stakeholder coordination: Serve as the primary operational contact for client stakeholders on access and tooling issues; communicate status, timelines, and resolution paths clearly and proactively.
  • Governance and reporting: Run operational cadences (status updates, risk flags, SLA reports); keep program directors informed of logistics issues without pulling them into day-to-day resolution.
  • Process documentation and improvement: Identify recurring friction points in logistics workflows; develop and maintain SOPs, escalation paths, and playbooks; pilot process improvements and scale what works.
  • Cross-functional coordination: Work across program delivery, IT, and finance teams to align on logistics priorities, unblock onboarding, and ensure operational workflows support delivery timelines.
  • Financial coordination: Track contractor onboarding costs, purchase orders, and budget spend related to logistics; flag discrepancies and manage change requests in partnership with finance.
  • Risk and issue management: Identify and escalate logistics risks that threaten delivery timelines; lead root-cause analysis and action plans for recurring issues.
  • Compliance and access controls: Ensure data handling, access provisioning, and security protocols are followed across all onboarding and operational workstreams.
  • People coordination: Collaborate with PST, Finance, and recruiting teams on onboarding and offboarding logistics; maintain clear communication and updated SOPs to guide operational staff.

Additional Job Details:

Education

  • Bachelor's degree or equivalent experience in computer science, information systems, business operations, or a related technical field

Experience

  • 2-3 years in a technical support, IT operations, or technically-oriented logistics/program coordination role, ideally within AI data, content operations, or a similarly fast-paced delivery environment
  • Hands-on experience writing scripts (Python, Bash, or similar) to automate repetitive workflows, parse data, or bridge gaps between systems
  • Background in IT/access provisioning, ticketing systems, and SLA tracking; experience owning a technical help desk or support queue is strongly preferred
  • Demonstrated ability to identify manual or broken processes and build lightweight automation or tooling solutions without waiting for engineering resources

Skills

  • Scripting and automation: writes and maintains scripts to reduce manual work and close integration gaps (Python, Bash, or equivalent); comfortable adapting existing code or templates
  • Ticketing and triage: manages high-volume queues with clear prioritization, ownership tracking, and SLA discipline
  • Technical troubleshooting: diagnoses access, tooling, and workflow issues at a system level; knows when to escalate vs. resolve independently
  • Cross-functional coordination across IT, finance, and program delivery teams
  • Clear written communication with both technical and non-technical stakeholders
  • Proficiency in spreadsheets, PM/task boards, and BI or reporting tools; familiarity with APIs, SQL, or ETL concepts is a plus
  • Process documentation: builds SOPs, runbooks, and escalation playbooks from scratch
  • Comfortable working independently in a remote environment with PST-aligned hours

Additional Qualifications

  • Near-native English with strong written communication skills
  • Experience working night shift or in a PST-aligned schedule from India
  • Familiarity with data annotation platforms, workforce management tools, or IT access provisioning workflows
  • Experience with workflow automation platforms (e.g., Zapier, Make, Power Automate), or API-driven integrations
  • Ability to read and interpret system logs, data exports, or configuration files to troubleshoot operational issues

Scope and Autonomy

  • Owns day-to-day logistics resolution across a portfolio of active delivery programs
  • Works independently; defines escalation thresholds and engages program directors only for non-standard or high-impact items
  • Shared responsibility with program directors for onboarding timeliness and operational SLA performance across assigned programs
Welocalize

About Welocalize

For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models.

At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance.

Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

Industry
Marketing & Advertising
Company Size
5,001-10,000 employees
Headquarters
New York, NY
Year Founded
Unknown
Website
welocalize.com
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