Job Description

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Senior Project Manager, PMO is responsible for driving the end-to-end planning and execution of complex, cross-functional initiatives that span multiple departments — acting as the connective tissue between business functions to ensure high-priority projects meet ambitious company goals on time and within scope.

3. Key Responsibilities

• Drive end-to-end planning and delivery of complex, multi-departmental projects, ensuring alignment with business requirements and strategic priorities.
• Manage critical path dependencies and proactively identify bottlenecks before they impact timelines or project scope.
• Design and implement refined internal workflows that optimize cross-departmental collaboration and increase operational efficiency.
• Identify and implement AI tools and workflow automations that reduce administrative overhead and increase project delivery velocity.
• Facilitate stakeholder engagement across Product, Sales, Marketing, Customer Success, Operations, and Finance — translating business requirements into clear project plans.
• Leverage AI-powered documentation tools to maintain a single Source of Truth, ensuring outputs are accurate, current, and accessible across all project stakeholders.
• Govern project scope to protect the integrity of agreed outcomes and prevent unapproved requirements from impacting delivery timelines.
• Serve as primary point of contact for recurring and ad-hoc cross-functional meetings, delivering concise, actionable updates to executive leadership.
• Utilize data and AI-assisted analytics to track cycle time from proposal to execution, surfacing patterns and bottlenecks for continuous improvement.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 4+ years of experience in project management, preferably in a fast-paced, matrixed SaaS or technology environment.
• Demonstrated ability to manage complex, cross-functional projects with competing priorities and shifting timelines.
• Proficiency with project management platforms such as Notion or Monday.com.
• Demonstrated ability to leverage AI tools (e.g., Claude, Notion AI, Monday.com AI) to automate routine project management tasks and increase personal output.
• Exposure to M&A integration or organizational change management projects.
• Exceptional stakeholder management and communication skills, including the ability to influence without authority across functions and levels.
• Strong emotional intelligence with the ability to navigate ambiguity and adapt effectively when company priorities shift.
• Experience facilitating executive-level reporting and cross-functional alignment.

Preferred:

• Experience in the hospitality technology industry or B2B SaaS environment.
• PMP, PRINCE2, PMI-ACP, MSP, or Scrum Master certification.
• Experience designing or implementing AI-assisted workflow automations in a project or operations context.