Job Description

Key purpose:

Responsible for managing the day-to-day running and delivery of projects and by consistently applying project management knowledge, skills and personal characteristics to deliver projects that meet stakeholder/client requirements.

Duties and responsibilities:

• Managing and monitoring the usage on hours for the AMS agreements with clients
• Understand agreement models and SLAs per client and ensure no breaches on calls which are within the teams control
• Monitoring calls logged on ITSM for the various clients and ensuring that the P1s are picked up immediately or within SLA
• Monthly review sessions with AMS clients covering;
• Finances
• Hours utilised
• Hours remaining
• Ensuring that the quarterly reconciliations are done and alert the client beforehand should they under or over utilize their buckets.
• Where necessary recommending top ups
• Always ensuring that calls are logged in ITSM for managed services clients, either internal by the team or by the client, where they have a profile in ITSM
• Monitoring ITSM and ensuring calls are closed when resolved and statuss updated by the team timeously.
• Drawing reports from ITSM for billing purposes
• Understanding the billing process for each client, project, and AMS
• Know when the billing cut of periods are for each cycle
• Ensuring the scrum teams timesheets are logged timeously to ensure accurate billing
• Ensuring that project governances are followed:
• Internal testing must be done on any new development
• Scheduling and plannig client UAT sessions
• Ensuring that UAT sessions are properly signed off with an extract of the requirements from DevOps attached and a bug report if anything was logged.
• Understanding the CAB requirements for each client and always ensuring that client CAB sessions are attended even if you have no changes logged for approval.
• Ensuring that you monitor scope on projects and raise change requests where necessary.
• Timeous responses to client/s emails within the same day of receiving a query.
• Ensuring responses to clients are populated with sufficient details or information to answer queries and questions.
• Day to day management of the scrum team activities
• Directing the teams work
• Ensuring regular grooming sessions with the scrum team
• Ensuring stories are populated (by the team) with descriptions and acceptance criterias
• Size the stories with the team
• Ensuring that all the work is added to the backlog
• It is Project Managers responsibility to ensure the backlog is always up to date and cleaned up after every sprint.
• Sprint Planning
• Sprint planning sessions with the team
• Pulling in the stories from the backlog that is required for delivery in the next iteration, prioritized as per client expectations
• Allowing the team to populate their tasks and hours and ensuring it does not exceed allocated capacity
• Confirming stories with the team and commiting these to the sprint.
• Ensuring the stories and tasks pulled into the sprint does not exceed the team capacity for the sprint.
• Daily Stand up
• Run the dailystand up
• Ensuring that capacity is managed daily by making sure the team does not go into the red.
• Replannig as and when needed
• Sprint Review
• Facilitate review sessions at the end of each sprint
• During the review, assess what was completed and what was not completed, to be played back at Art Demo in the presentation deck
• Sprint Retrospective
• Must be done on DevOps
• Giving the team an opportunity to inspect the sprint and add contributions on DevOps retro board
• Evaluating feedback and assess what improvements/ experiments to bring into the team

Qualifications and experience:

• Advanced Project Management qualification with extensive related experience
• Agile Certifications
• Scrum Certification
• Prince 2 Certification
• Extensive project or programme management experience preferably in a multi-national Professional Services environment
• Extensive client engagement experience
• Excellent understanding of the project or programme life cycle
• Excellent competency in project or programme change management
• Proven experience managing expectations when balancing alternatives against business and financial constraints

Knowledge of:

• Workshop Facilitation & Presentation
• Clear & Continuous Oral & Written Communication
• Analytical Thinking & Problem Solving
• Accuracy & Accountability
• Personal Time & On Time Delivery Management
• Ability to Influence, Motivate & Collaborate with Others
• Upholding High Quality Standards
• Demonstration of Control
• Adaptability

Supporting skills:

• Scaled Agile (SAfe) knowledge
• Azure DevOps knowledge
• Dynamic System Development Methods
• Design Thinking knowledge
• Value Chain and Lean Sigma
• Successful Stakeholder Engagement
• Form, Empower and Facilitate High-Performance Teams
• Tactical Project Planning & Value-Driven Delivery
• Commercial Acumen
• Quality and Risk Management
• Software Development Lifecycle knowledge