Job Description

As a (Senior) Project Manager at Smart Communications, you will play a leading role in the Professional Services Department. Combining your passion for project management, attention to detail and motivation to lead your team, you will be given the opportunity to manage projects with real-world results. As the Smart Communications customer base has some of the largest names in European finance, it can very well be that the results from your projects, will be seen the next time you interact with your financial institution.

You will join our international team of highly experienced developers, managers, and consultants, with regular cross team collaborations and progressive management methodology to build and integrate customized software solutions for our clients based in the financial services sector.

You will personally be responsible for the coordination and management of complex projects: from requirements engineering, through implementation and quality assurance, to successful project completion. You will not only have your own area of responsibility in mind but will also assess the overall situation at client’s and identify further potential for Smart Communications.

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.

Who are you?

We are hiring a (Senior) Project Manager to be responsible for the planning, management, and delivery of software development and IT-related projects within our Professional Services department. As a part of the Professional Services department, you and your team will be responsible for the integration and customization of our product suite to ensure that all of your customer’s desires are fulfilled.

You are passionate about technology and using technology to solve business problems and are proactive about staying current with the latest technologies, project management methods and trends.

Furthermore, as a Project Manager, you will be responsible for supervising, tracking and reporting on all stages of the project, including supporting the team during the ideation/concept, requirements, iterative development, testing, and go-live of software increments.

Your ultimate responsibility is to apply agile project management knowledge, skills, tools, and practices to ensure that the project generates successful outcomes and that your team is motivated, goal orientated and highly productive. Encouraging and supporting continuous improvement in all aspect of your team with every project iteration.

The responsibilities of the role include:

• Management of complex consulting, transformation, and software implementation projects.
• Goal-oriented management of project teams, as well as collaboration in national and international teams.
• Coordination of processes and tasks in close cooperation with the business, IT departments and infrastructure management.
• Identification of sales potential, support of the pre-sales department, as well as holding workshops and preparation of offers.
• Assumption of business orientated activities with appropriate aptitude.

What we’re looking for:

• Completed studies in (business) computer science, financial mathematics, or comparable education.
• Minimum of 3, resp. 5 years of Project Management experience.
• Basic knowledge of technical concepts and design of IT applications.
• Understanding for the relationship between business and information technology.
• Several years of professional experience in (Agile) project (Portfolio) management and project controlling, ideally also in project management methods.
• Willingness to take responsibility in the team and to contribute new ideas and improvements.
• Willingness to travel and very good spoken and written knowledge of German and English language.

Advantageous skills/experience:

• Certification in Agile project management (SCRUM, Kanban, Hybrid, etc.) or classic project management (PMI, Prince2, SAFe, IPMA, etc.) is desirable.
• Experience as a developer or architect in the financial services industry.
• Previous experience as a consultant in the financial services industry.

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, that show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s the deal?

We will provide you with the tools, equipment, and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!

We have an office in Saarbrücken, Germany.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status, or gender identity.