Job Description

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The role directly manages all aspects of the Firm’s new office startup, relocation projects, and associated operations around the world, as well as bidding/pricing, arranging for, and handling all project management of the office design, construction, furniture, equipment and all other issues in current offices. Responsibilities include contracting for and managing the customer designs we perform for each global office; developing and executing facility construction projects; all furniture and equipment procurement, delivery, installation, maintenance, vending services, general procurement, financial analysis, budget creation, landlord and vendor interactions, and invoice reconciliation, as well as other operational services. This position coordinates these tasks with IT, Facilities and field leadership and personnel, and performs an excellent, comprehensive job of communicating with the Ryan clients at the affected office locations.

This is a hybrid role requiring a minimum of three days in our Plano office each week; however, full-time in-office attendance is preferred.

Duties and Responsibilities aligned with Key Results:

People

• Create a positive team experience
• Leads customer service activities with proactive, well-written communications at all times with the most professional tone and courtesy.
• Manages real estate personnel with construction punch-list resolutions and correction activities globally.
• Provides strategic/tactical direction on all projects to meet current and anticipated corporate requirements and objectives.

Client

• Conducts on-site office visits to ensure the office is properly equipped, recommends appropriate remedies, and manages office enhancement items globally.
• Defines, sources, recommends, procures, and ensures that facilities-related products and services are delivered and installed on schedule and at negotiated cost.
• Manages service-related issues, vendor reporting, and payments; maintains spreadsheets; and facilitates the process for visitor parking, copier activity, vending services, equipment inventory, and miscellaneous purchases at locations nationally.
• Identifies and offers solutions for operational issues, potential problems, and efficiency predicaments.
• Monitors construction project schedules in order to plan and schedule multiple vendor product deliveries and installations according to each property management’s rules and regulations.
• Reconciles invoices and contracts for services performed by outside vendors and approves invoices for payment.

Value

• Develops detailed project plans, sources vendors and bids, creates purchase orders, and executes appropriately to ensure all office/employee relocation projects are completed on time, within budget, and according to pre-established specifications.
• Manages and leads global architectural and engineering design and specifications planning to ensure office functionality needs are met.
• Develops requirements, obtains quotes, initiates purchases, and coordinates delivery and installation of rental furniture at temporary office locations. Tracks rentals and coordinates removal of office furniture at the end of determined lease term.
• Manages multi-million dollar construction spend and handles/documents all tenant improvement reimbursements through landlords.
• Communicates the Firm’s objectives and standards to vendors, contractors, and consultants and continually monitors performance to assure full compliance with established standards.
• Initiates bids and scopes of work; organizes, schedules, and coordinates various vendors (security systems, audio/visual repairs, HVAC, electricians, plumbers, painters, etc.) for routine service requests.
• Researches issues, seeks solutions, analyzes bids, and recommends alternative paths of action for national purchasing and maintenance programs.
• Assists in identifying best practices and on-going updates to the Firm’s procedures and policies.
• Performs other duties as assigned.

Education and Experience:

Bachelor’s degree in related field preferred with minimum 10 years related experience; Master’s degree a plus.

Other Skills and Abilities:

• Proven ability to handle multiple projects simultaneously for multiple locations and prioritize tasks based on changing circumstances.
• Strong knowledge and expertise of design, construction, building systems, space planning, working with landlords, and other real estate disciplines.
• Skilled in management and coordination of Facilities projects, relocations, and associated multi-vendor activities.
• Ability to adapt quickly to change.
• Premier customer service and teamwork commitment.
• Procurement and inventory management.
• Vendor sourcing, negotiations, product research, and financial analysis.
• Knowledge of building systems, office systems, furniture, and equipment.
• Ability to use discretion, good judgment, and decision skills on projects.
• Ability to work independently on remote projects to successful completion.
• Ability to effectively communicate with all levels of management, both written and verbal.

Computer Skills:

To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Excel, Outlook, and Internet navigation and research, and knowledge of AutoCAD is preferred.

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

This position oversees vendor personnel and activities while on projects, providing direction with scheduling, work adjustments, and corrections and checking for quality, accuracy, and completeness.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Frequently required to stand, walk, and use business equipment daily, such as personal computer, scanner, copier, facsimile, telephone, etc.

• Must be able to lift, carry, push, or pull up to 50 lbs.
• Position requires moderate exertion to assist with office moves.
• Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary.
• Independent travel requirement: up to 30%.

Equal Opportunity Employer: disability/veteran