Job Description

You're passionate about a career delivering solutions that impact millions.

You’re ready to play an essential role behind the scenes by providing vital support, ensuring seamless project execution, and playing a pivotal role in shaping the future of transportation.

In this role, you'll:

Play a pivotal role in providing technology project management leadership and delivery for the planning and implementation of the $568m Opal Next Generation (ONG) program. This role provides high-level professional guidance and coordination for technology projects in the customer operations workstream within the ONG program.

Lead multi-functional project teams to undertake and drive project scoping / planning, project management and delivery processes across multiple customer operations related technology / systems integration projects, ensuring compliance with relevant requirements and working within a project management framework to ensure projects are delivered to best practice standards, are commercially sound, meet the needs of key stakeholders and deliver to the outcomes for ONG.

Direct the development of project schedules, resource plans budgets to deliver outcomes that meet ONG strategic and customer operational needs. Coordinate project approval, cost planning, commercial and procurement processes.

Oversee risk and issue management, as well as reporting and governance to ensure customer operations project risks, issues, dependencies and impediments are managed, escalated and documented effectively to inform project directions and mitigate risk.

Provide leadership and direction to a number of technology delivery and customer operations team reports in a matrix reporting line context, to achieve customer operations project objectives and facilitate ongoing development, wellbeing and engagement for the customer operations team.

Fixed term full-time opportunity to February 2029 | Home office Parramatta Square / Macquarie Park. Office attendance based on project requirements and in line with Transport's Workplace Presence policy.

For more information on this position and business unit, view the and information pack

About you

A tenacious and hands-on senior project leader, you are recognised for delivering large-scale, high-profile technology projects in the customer operations space for complex, matrix business environments. You seek a role with real impact! You are ready to ensure seamless project execution and support to reshape the future of transport ticketing in NSW! You possess expertise in:

• Working at a senior or executive level in a complex organisation, delivering specialist and authoritative advice to executive leadership.

• Exceptional project management skills and solid experience in delivering technology initiatives into customer operations functions.

• Leadership and management skills, including the ability to strategically lead, influence and motivate highly skilled direct and indirect technical staff to deliver desired outcomes.

• Managing and delivering technology projects with complex vendor engagements (experience delivering transportation technologies and solutions well regarded).

• Engaging with business and technical stakeholders across all levels and in balancing the competing needs and expectations of stakeholders within fast-paced and agile environments.

• Building trust, influencing and effectively communicating on strategic and operational matters with senior stakeholders, vendors and team members at all levels applying a commercial and customer centric mindset.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Saturday 14 March 2026.

For more information about this role, please contact CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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