We are seeking a highly organized and proactive Senior Project Manager to support Research Intelligence’s Investigator Support Services. This role will be responsible for combining concierge-level service with strategic process improvement, understanding and communicating complex processes, developing and maintaining resources, providing high levels of customer service, and ensuring smooth communication across departments. Additionally, the role will involve project management responsibilities, ensuring the timely completion of projects, tasks, and initiatives. The ideal candidate will be a skilled multitasker with strong communication, organizational, customer service, and project management abilities.
Highly Preferred Skills/Experience:
Exceptional organizational skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to maintain a high level of professionalism and confidentiality.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management software (e.g., Monday.com, Asana, or similar).
Ability to adapt to a fast-paced environment and manage changing priorities.
A proactive problem-solver with strong critical thinking skills.
Research experience required
Job Responsibilities:
Other Key Responsbilities:
Communication Management
Serve as primary point of contact for assigned investigators or portfolios
Conduct intake meetings to understand project needs and develop navigation plans
Provide personalized guidance through institutional research requirements and sponsor policies
Anticipate investigator needs and proactively offer solutions
Liaison with external departments to ensure that departments and interested parties are aligned and kept apprised of activities.
Manage department shared inbox.
Act as a knowledgeable resource to help others understand intricate systems or workflows.
Escalate unresolved problems, frequently asked questions, and identified barriers to leadership.
Maintain and update internal communication materials, including SharePoint content
Meeting Preparation and Follow-up
Coordinate internal meetings on behalf of research stakeholders, ensuring appropriate timing and preparation.
Prepare agendas, materials, and presentations for meetings.
Take meeting minutes and ensure follow-up actions are tracked and completed in a timely manner.
Ensure stakeholders are well-prepared for all meetings, conferences, and events.
Project Execution Management
Implement tailored navigation pathways for clinical investigators.
Assist with the development and documentation of project plans, including project scope, goals, and deliverables, under the guidance of leadership.
Coordinate with various departments to facilitate access to necessary resources, tools, or information required to complete research tasks.
Collaborate with process owners to implement changes that enhance user efficiency and experience.
Develop and maintain standard operating procedures.
Develop and maintain detailed templates, guides, and resources aimed to assist research stakeholders, ensuring documentation is up to date and accessible.
Gather feedback from stakeholders to identify areas for improvement.
Identify and resolve issues that arise within work processes.
Prepare reports for leadership on project progress toward milestones and deliverables.
Customer Service:
Deliver high-quality service that prioritizes stakeholder satisfaction, ensuring interactions are positive and solution-oriented
Build and maintain positive relationships with stakeholders by demonstrating reliability, professionalism, and empathy.
Other Administrative Support
Perform general administrative duties as needed.
Job Qualifications:
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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