Job Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Join HSBC’s Client Change Management team within Client Connectivity and Global Payment Systems and help clients adopt new products services and connectivity solutions. This role sits at the intersection of technology and business with responsibility for end-to-end delivery across complex client change initiatives. You’ll work with stakeholders across business technology and external partners to turn requirements into clear plans and measurable outcomes. The scope includes cross-border delivery and coordination across U.S. and global teams. Success means implementations that land smoothly with strong governance clear communication and reliable post-launch performance. The role is based in Chicago or Buffalo in the United States.

This is an opportunity to deliver change that clients feel in their day-to-day treasury and payments operations. You’ll bring structure and momentum to complex implementations and help clients connect to HSBC through modern payment and receivables solutions. The work spans business and technology with real accountability for outcomes across internal and external stakeholders. If you want to build stronger client connectivity and land change that lasts we’d welcome your application.

As our Senior Project Manager, Client Connectivity -Global Payments Solutions, you will:

• Own end-to-end delivery of client change initiatives across planning execution risk and issue management
• Partner with business units and clients to gather requirements define scope and agree clear deliverables
• Develop and maintain project plans timelines and status reporting for clients internal stakeholders and senior sponsors
• Run user training sessions and create supporting documentation to support adoption and ongoing satisfaction
• Oversee setup and onboarding of new financial products and client connectivity solutions
• Coordinate delivery across global and U.S.-based teams acting as a central point of contact for the client
• Design and execute system integration approaches across internal systems and third-party platforms including SWIFT ISO 20022 APIs and host-to-host
• Manage testing of payment and receivables files in industry-accepted formats and coordinate outcomes across regions where required
• Resolve technical integration issues by partnering with IT vendors and business teams while maintaining momentum to delivery
• Monitor and optimise file and connectivity performance post-launch to support continuous improvement

You´ll likely have the following qualifications to succeed in this role:

• Bring proven experience in systems implementation and integration preferably within financial services
• Demonstrate strong project management delivery experience with clear evidence of completing work on time and within scope
• Apply project delivery methods supported by PMP PRINCE2 Agile or equivalent certification or equivalent demonstrable experience
• Use technical knowledge of integration tools APIs and data mapping to shape practical implementation plans
• Communicate clearly with clients and internal stakeholders including senior leaders and maintain transparent status reporting
• Evaluate issues and risks using structured problem-solving and process optimisation approaches
• Apply knowledge of U.S. compliance data privacy and security practices through the implementation lifecycle
• Work effectively across multicultural global teams and coordinate delivery across time zones and stakeholder groups
• Maintain attention to detail while keeping sight of the broader client outcomes and delivery milestones

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.