Job Description

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Client Connectivity.

In this role you will:

• Lead end-to-end onboarding and integration projects across HSBC’s digital channels and payments/liquidity solutions, delivering a seamless client experience and accelerating time-to-revenue for strategic clients.
• Run client technical workshops to define requirements, integration approach, testing strategy and cutover readiness aligned to client automation goals.
• Own project governance (plan, RAID, dependencies, milestones) and proactively remove or escalate blockers to protect delivery and client outcomes.
• Act as the primary client point of contact post-sales, managing expectations and ensuring services operate as agreed before project closure.
• Coordinate delivery across global stakeholders (Sales/Coverage, Client Service, Product, IT, Operations, Legal) and provide clear status reporting to senior stakeholders.
• Drive continuous improvement in onboarding (process simplification, documentation efficiency) to reduce friction and improve NPS.
• Provide structured feedback to Product on client requirements and market insights; support pilots of new GPS products/services where required.
• Maintain awareness of payments technology and regulatory change to strengthen solutioning and issue resolution; represent HSBC externally at selected industry forums as needed.
• Coach and support junior team members and act as an escalation point for complex delivery issues.

To be successful you will need:

• Proven delivery of multiple concurrent, complex client implementations (ideally multi-country) in payments/treasury connectivity.
• Strong knowledge of payments and liquidity products and integration methods (API, H2H, SWIFT connectivity, digital channel onboarding).
• Excellent stakeholder management and client-facing communication skills, including senior-level governance.
• Strong prioritisation and execution under pressure, with a track record of improving delivery efficiency and client experience.
• Project management qualification and/or equivalent experience; familiarity with design thinking is a plus.

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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