Job Description

Key Responsibilities:

1. Program Delivery – Ping Migration (Core)

• Lead phased migration of 500+ applications from PingFederate to PingOne / DaVinci flows.

• Manage application migration waves (pilot → scale → complex apps such as OIDC/SAML → legacy/radius)

• Drive convergence activities (user migration, policy alignment, data cleanup

• Identify and manage internal project dependencies and external across infrastructure, AD, network, and vendor teams

2. MFA Transformation to Franchisees – Entrust Grid Card

• Own execution of Entrust MFA Grid Card rollout across franchise hotel community.

• Drive:

  • User enrollment strategy and adoption

  • Implementation of Ping authentication flows

  • Phased rollout across applications and hotel systems

• Coordinate:

  • Service Desk readiness (training, KBs, support model)

  • Change Management readiness (user communications and onboarding experience)

• Manage technical dependencies (Davinci flows, sync, APIs) impacting rollout timing

3. MFA / SSO Integration Pipeline

• Lead intake and delivery of new MFA and SSO integrations (OIDC, SAML)

• Manage high-volume pipeline:

  • Intake → prioritization → design → build → deploy → stabilize

• Coordinate certificate renewals, policy updates, and onboarding standards

• Track and report integration throughput and backlog status

4. Production Stability & Run

• Accountable for post-launch stabilization and ongoing environment health

• Oversee:

  • Incident management (authentication failures, outages, API issues)

  • Root cause analysis and remediation tracking

  • Capacity and performance concerns across Ping / Entrust platforms

• Drive “run excellence” model:

  • Clear escalation paths

  • Issue tracking and trending

  • Continuous improvement backlog

5. Vendor & Stakeholder Management

• Serve as primary coordination point across:

  • Ping Identity

  • Entrust

  • System integrators (Accenture, HCL, etc.)

• Run structured cadences:

  • Vendor calls (issue tracking, enhancements)

  • Internal delivery standups and executive status reviews

• Manage contract dependencies, resource constraints, and delivery risk

6. Program Governance & Reporting

• Provide clear executive-level reporting:

  • Migration progress (apps, %, milestones)

  • Risks, blockers, resourcing gaps

  • Production stability metrics

• Maintain:

  • Integrated project plan

  • RAID log (Risks, Actions, Issues, Decisions)

• Ensure alignment to security roadmap (PCI, Zero Trust, MFA)

Required Experience:

• 8–12+ years in IT Project/Program Management, with 5+ years in IAM / Security

• Proven experience delivering:

  • Large-scale SSO / IAM transformations (300+ applications preferred)

  • Ping Identity suite (PingFederate, PingOne, PingID, DaVinci)

  • MFA implementations (Entrust or similar)

• Strong understanding of:

  • SAML, OIDC, OAuth

  • Identity lifecycle and directory integrations (AD, LDAP)

  • Authentication flows and policy design

Work Arrangement:

• Graveyard Shift following AMER region time zone.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?