Job Description

Senior Salesforce Project Manager

Experience

• 8 to 9 years of overall IT experience
• Minimum 5 years of relevant Salesforce Project Management experience
• Proven experience managing large-scale Salesforce transformation and implementation programs

Location : Onsite/Offshore (as applicable)

Job Summary

We are seeking an experienced Senior Salesforce Project Manager to lead complex Salesforce implementation, migration, and transformation programs. The ideal candidate will have a strong track record of managing large cross-functional teams, overseeing multiple workstreams and portfolios, and delivering enterprise-wide Salesforce solutions. This individual will serve as the primary point of contact for stakeholders, ensuring successful program execution, governance, risk management, and value realization.

Key Responsibilities

• Lead end-to-end Salesforce implementation and transformation projects across multiple business units.
• Manage large project teams consisting of Salesforce architects, business analysts, developers, testers, integration specialists, and change management resources.
• Own project planning, scope management, budgets, timelines, resource allocation, and overall delivery governance.
• Establish and manage program governance structures, steering committee reviews, executive reporting, and stakeholder communications.
• Drive Agile and Waterfall project delivery methodologies as appropriate.
• Identify, assess, and mitigate project risks, issues, dependencies, and escalations.
• Coordinate with business stakeholders, technology teams, vendors, and Salesforce partners to ensure successful delivery.
• Manage multiple concurrent Salesforce projects and portfolios while maintaining quality and delivery commitments.
• Ensure alignment with business objectives, enterprise architecture standards, and Salesforce best practices.
• Monitor project health, KPIs, financials, and resource utilization.
• Lead client workshops, executive reviews, and status reporting meetings.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Minimum 8-9 years of overall professional experience.
• Minimum 5 years of Salesforce Project Management experience.
• Demonstrated experience leading enterprise-scale Salesforce implementations and transformation initiatives.
• Experience managing teams of 20+ resources across multiple locations and time zones.
• Strong understanding of project governance, budget management, resource planning, and delivery management.
• Experience working directly with executive stakeholders and steering committees.
• Strong understanding of Agile, Scrum, and hybrid delivery methodologies.

Preferred Salesforce Experience

Experience delivering solutions across multiple Salesforce clouds, including:

• Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud
• Data Cloud
• Field Service
• Salesforce Platform
• Agentforce (preferred)
• Salesforce ITSM and CMDB solutions (preferred)

Leadership & Communication Skills

• Excellent verbal and written communication skills.
• Strong executive presence and stakeholder management capabilities.
• Proven ability to influence decision-making at senior leadership levels.
• Strong people leadership and team management skills.
• Ability to manage complex stakeholder environments and competing priorities.
• Excellent presentation, negotiation, and conflict resolution skills.

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Business Analyst Certification
• Salesforce Consultant Certifications (Sales/Service Cloud)
• PMP, PRINCE2, or equivalent Project Management certification
• Certified Scrum Master (CSM) or SAFe Certification

Success Factors

The successful candidate will demonstrate:

• Strong ownership and accountability for delivery outcomes.
• Experience managing large portfolios and enterprise transformation programs.
• Ability to lead diverse global teams.
• Excellent client engagement and relationship management skills.
• Consistent track record of delivering projects on time, within budget, and with high customer satisfaction.

Experience Range: 8-9 Years Overall | 5+ Years Salesforce Project Management

Role Level: Senior Project Manager