Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

JOB TITLE: Engagement Delivery (Project Manager) Manager/Senior Manager

LOCATION: United Kingdom

About the Role

We are looking to hire a number of Senior Project Managers/Project Managers/Engagement Delivery Senior Managers to join Salesforce Professional Services in London, supporting a major UK Public Sector programme. You will lead the delivery of complex, enterprise-scale Salesforce implementations for government and public sector customers. You will guide multidisciplinary project teams of technical and non-technical consultants, manage customer relationships, and make sure outcomes are delivered on time, on budget and to a high standard. You'll work in a fast-paced, high-visibility environment and act as an extension of the account team, helping customers realise the full value of Salesforce.

Key Responsibilities:

• Lead project teams, giving clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface, applying Salesforce delivery methodology, project gates and governance.
• Build and own project plans. Track progress and timelines, adjust schedules as needed, and resolve issues to deliver on time and on budget.
• Manage project resources, utilisation, budgets and financials, including timesheet approvals.
• Lead large projects, or several smaller interrelated projects, that need complex cross-functional teamwork.
• Run risk, issue, dependency and change management, and communicate regularly with stakeholders.
• Facilitate requirements gathering and help shape project deliverables and documentation.
• Coordinate User Acceptance Testing and business sign-off.
• Manage delivery within public sector governance, assurance and reporting requirements. [confirm with Gregory]
• Support the account team in extending the Salesforce footprint.

Experience/Skillset Required

Essential:

• 5–7+ years of project management experience, including delivering external client projects.
• Direct responsibility for project delivery, budgets, and schedules, including managing project budgets of £500k+ and teams of 10–20+ people.
• Proven record of delivering high-quality results on schedule and within budget.
• Ability to balance business and technical requirements when building project plans and estimates.
• Strong stakeholder management, including the ability to navigate complex client dynamics and difficult conversations.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced, high-visibility team environment.
• Willingness to travel to customer sites as needed.

Desired (but not essential):

• Experience delivering projects for UK central government or public sector organizations (e.g., NHS, Home Office, DWP) is a big plus.
• Project management certifications such as PRINCE2, PMP, SAFe, or Scrum.
• Hands-on Salesforce delivery experience or CRM/enterprise SaaS implementation experience (nice to have, as platform training will be provided internally).
• Familiarity with UK public sector procurement frameworks and governance/assurance processes.
• Experience managing remote or distributed delivery teams.
• Existing Security Clearance (SC Clearance).

NOTE: By applying to the Engagement Delivery Manager posting, recruiters and hiring managers across the organization hiring Engagement Delivery Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

<Auto Populates>

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.