Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This 2 Year Fixed term role is central to the delivery of a large-scale transformation impacting thousands of Enterprise & Business customers within a highly regulated and time-constrained environment.

As the Senior Project Manager, you will establish and lead robust delivery frameworks, driving integrated planning, governance, and execution across multiple workstreams and stakeholders including Product, Technology, Sales, Delivery, and external partners (such as NBN and Telstra). You will be accountable for managing critical milestones, timelines, dependencies, and risks to ensure successful migration outcomes and avoid service disconnections.

Leading the program from mobilisation through to delivery, you will provide strong governance, executive reporting, and decision support, ensuring disciplined execution, clear accountability, and successful delivery of this complex, multi-year program.

What You’ll Do

• Act as the primary point of contact for internal stakeholders—including Product, PreSales, Sales, Legal, GTM, Regulatory Affairs, Commercial, Finance and Network as well as the primary point of contact for internal and external stakeholders, overseeing engagement and coordination across the full service lifecycle..
• Drive integrated planning and execution across cross-functional teams and external vendors, ensuring seamless coordination and delivery.
• Proactively manage risks, issues, and dependencies, resolving blockers and minimising delays to maintain delivery timelines and service quality.
• Provide regular reporting, stakeholder communication, and governance support, ensuring transparency on progress, milestones, and performance.
• Champion customer experience and continuous improvement by optimising processes, managing escalations, and delivering high-quality, customer-centric outcomes.

What You Bring

• Relevant tertiary qualification or equivalent experience, with 5+ years in telecommunications and a strong foundation in customer service and technical support.
• Proven experience in project coordination or order management roles, with hands-on delivery of customer orders including transitions, moves, adds, and changes.
• Solid understanding of telecommunications products and network technologies (e.g. IP, voice, VoIP, DSL, fibre, copper), supported by experience with order management systems such as Helix.
• Strong stakeholder engagement and communication skills, with the ability to build relationships and collaborate effectively across teams and vendors.
• Well-developed problem-solving, analytical, and decision-making capabilities, with a proactive approach to identifying issues and delivering solutions.
• Highly organised, adaptable, and accountable, with the ability to manage competing priorities, work independently or in teams, and consistently deliver high-quality outcomes.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity