Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
About the Role
The Senior Project Manager will serve as a key partner to Covenant House International (CHI) departments and local site leaders, helping translate strategic priorities into actionable work plans while ensuring leadership has clear visibility into progress, risks, challenges, and opportunities. This role requires significant experience managing complex projects involving multiple stakeholders and advanced expertise in Smartsheet.
The Senior Project Manager will be a key member of the CHI Strategy team, and reports to the SVP, Research and Impact.
Essential Duties and Responsibilities
Develop and maintain comprehensive project plans, implementation timelines, and workplans for the Strategy team and The Journey Home (TJH) initiatives
Manage and continuously improve Smartsheet systems, dashboards, reports, and workflows used to monitor projects within the Strategy team, including TJH implementation
Track progress toward TJH goals, objectives, targets, and deliverables at both the CHI and site levels
Coordinate implementation of Strategy’s activities across CHI departments and sites
Partner with local Covenant House site leaders to monitor local implementation of TJH priorities and identify opportunities to accelerate progress
Collect, synthesize, and communicate progress updates from Covenant House sites and CHI departments
Develop executive dashboards, status reports, presentations, and briefing materials for senior leadership and other stakeholders
Monitor project risks, dependencies, barriers, and resource needs and escalate issues as appropriate
Facilitate meetings, including preparation of agendas, materials, action items, and follow-up communications
Maintain project documentation, decision logs, implementation records, and accountability systems
Support cross-site learning by identifying and sharing promising practices, implementation successes, and lessons learned
Promote alignment between site-level initiatives and federation-wide strategic priorities.
Support continuous improvement efforts related to strategic planning, implementation, performance management, and organizational learning
Required Knowledge, Skills and Abilities
Significant project management experience, including management of large, complex, multi-stakeholder initiatives
Advanced proficiency in Smartsheet, including dashboards, reports, workflows, automations, and project tracking tools
Strong organizational skills and exceptional attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Excellent written, verbal, and presentation communication skills
Strong facilitation and stakeholder engagement skills
Ability to work effectively across departments, teams, and organizational levels
Experience creating executive-level reports, dashboards, and project status updates
Strong analytical and problem-solving abilities
Proficiency with Microsoft Office Suite and virtual collaboration platforms
Commitment to Covenant House's mission and values
Required Qualifications
Minimum of 5–7 years of project management experience
Demonstrated experience managing large-scale strategic initiatives involving multiple stakeholders
Advanced experience using Smartsheet as a project management and reporting platform
Preferred Knowledge, Skills, Abilities and Qualifications
Bachelor's degree
Experience working in nonprofit, human services, education, public sector, or related environments
Experience supporting strategic plan implementation, organizational change, or multi-site initiatives
Travel Requirements
Ability to travel once per year to New York City in early October for our annual in-person traditions
Ability and willingness to travel to various site and office locations up to 20% of the time
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.
