Key Responsibilities:
Strategic Leadership, Account Management & Team Management
Act as the primary senior contact for the project
Take full ownership of client account performance, including revenue growth, service delivery, and customer satisfaction.
Lead regular client governance meetings, service reviews, and strategic planning sessions.
Build trusted advisor relationships with senior client stakeholders.
Team Leadership & Line Management
Provide direct line management to engineers delivering maintenance and support services on key client accounts.
Oversee day-to-day performance, workload planning, and development of subcontractor resources.
Manage and mentor Project Supervisor’s, supporting their development in project delivery, commercial awareness, and client engagement.
Conduct performance reviews, set objectives, and support career development plans.
Ensure appropriate resourcing across both project delivery and maintenance activities.
Foster a high-performance, safety-first, and client-focused team culture.
Solution Design & Bid Leadership
Provide senior oversight and direction for technical solution design across structured cabling projects.
Review and approve complex designs, cost models, and bid submissions.
Lead strategic bids and high-value tenders, ensuring competitive and compliant proposals.
Support commercial negotiations and client presentations.
Project & Programme Delivery
Provide senior leadership across multiple concurrent projects and programmes.
Oversee project managers and delivery teams to ensure consistent, high-quality execution.
Ensure all projects are delivered Safely, On time, Within budget and In line with contractual and technical requirements
Manage complex, high-risk, or high-value projects directly where required.
Drive continuous improvement in project delivery methodologies and standards.
Ensure robust handover into support/maintenance phases where applicable.
Financial & Commercial Management
Hold full P&L responsibility across projects and managed accounts.
Manage revenue forecasting, budgeting, and margin performance.
Oversee commercial governance including:
Contract compliance
Variations and change control
Risk and opportunity management
Drive profitability across both project and service delivery streams.
Lead final account negotiations and ensure effective cash flow management.
Pre-Requisites & Experience
Minimum 10 years’ experience within the structured cabling industry.
Proven experience in a senior project or programme management role.
Demonstrable experience managing large-scale, multi-site projects.
Proven experience in line management and team leadership, including engineers and junior project staff.
Strong background in account management and service delivery contracts.
Key Skills & Competencies
Strong strategic and commercial acumen
Advanced client relationship and account management skills
Proven people management and leadership capability
Excellent negotiation and influencing skills
Ability to manage complex programmes and multiple stakeholders
Strong analytical and problem-solving capability
High standards of governance, reporting, and documentation
Proficient in Microsoft Office & project management software
Personal Attributes
Leadership-oriented and decisive
Client-centric and commercially driven
Highly organised and results-focused
Adaptable in complex, fast-paced environments
Strong communicator at all organisational levels
Committed to continuous improvement and operational excellence
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
