Job Description

The Senior Project Manager will work under minimal supervision of the Project Management Office Manager within the Service Delivery Operations Department and serve as a strategic thinking partner within the project team. The Senior Project Manager will manage various projects supporting the Healthcare Delivery Division's goal of creating a national model for healthcare delivery for identified vulnerable populations in Travis County. The Senior Project Manager may provide support to any of the departments within Central Health and may include the coordination and implementation of healthcare services, non-clinical healthcare programs, internal process improvement strategies, or quality improvement efforts. The Senior Project Manager will support all project related activities from initiation to close. All projects require, as appropriate, developing and maintaining project schedules, maintaining and properly controlling project scope, gathering and interpreting data, monitoring project budget, mitigating risks, and project implementation. Community partners and stakeholders are valuable components to the success of Central Health's initiatives; therefore, the Senior Project Manager will work closely with stakeholders and community partners, manage their needs and requirements regarding the project, and foster sustainable relationships in alignment with Central Health goals and priorities.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite primary location or multiple locations based on Business Needs.

Responsibilities

Essential Functions:

• Manage and coordinate projects to include developing project plans, leading project team activities, and managing day-to- day operational aspects of a project through to closing using project management principles and best practices.
• Lead project team members or subject matter experts in defining project scope, resource requirements, timelines, and deliverables.
• Continually monitor and report project progress to stakeholders, documenting lessons learned, identifying risk points and proposing solutions or escalating through the chain of command to leadership as needed.
• Work closely with partners to contract for, implement, monitor, assess, and improve the performance of projects.
• Conduct data analysis with minimal guidance and supervision, understanding how the data and the results of the analyses can impact programs or operations and how they can be applied to make changes.
• Document existing operations or work-streams and analyze potential changes to maximize coordination or efficiency.
• Participate in strategic or operational planning exercises for the Service Delivery Operations Department, Central Health, or stakeholders.
• Seek out learning opportunities to improve knowledge, skills, and abilities regarding project management and healthcare delivery.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Project management principles
• Clinical and administrative healthcare operations
• Short and long-term budgeting and forecasting
• Quality improvement planning and quality improvement
• Strategies and challenges around healthcare delivery to individualswhoearnlessthan200%ofthefederalpoverty level
• Consistently applying project management skills at a proficient level with minimal guidance
• Developing, defining, and managing project scope, schedule, budget, objectives, and key deliverables
• Planning, developing, and improving work processes
• Organizing, developing and managing project documentation to support implementation through completion and/or scaling
• Developing and documenting lessons learned, conducting project debrief meetings, and incorporating quality assurance and quality control into projects
• Develop and effectively manage timelines
• Effectively track deliverables and milestones
• Conducting analysis, problem resolution, and critical thinking at an advanced level
• Collaborating with internal stakeholders on development of approaches for implementing new projects
• Identifying risks to project completion and developing mitigation plans
• Creating performance metrics with minimal guidance
• Performing complex operations in Microsoft Office Suite
• Effectively use leadership skills to ensure project completion
• Work with appropriate leadership to develop or amend contract terms and process a contract through to execution
• Coordinate and manage allocated resources, internal and/or external
• Communicate information professionally verbally, non-verbally, in writing, and in effective, clear, and concise terms to executive leadership, project team, provider partners, and stakeholders
• Collaborate, coordinate effectively, and build positive and productive relationships with fellow employees, PMO project managers, the project team, internal/external stakeholders, clinical staff, administration, community partner agencies, regulatory agencies, and the public
• Reconcile differences with coworkers and partners and resolve conflict in a professional and productive manner
• Provide excellent customer service to internal and external stakeholders
• Understand complex data and relatively technical information
• Think critically using logic and analysis to identify the strengths and weaknesses of different approaches
• Work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
• Work under minimal supervision, with a high capacity to multitask
• Manage multiple complex projects at the same time while meeting deadlines and completing deliverables
• Demonstrate accountability to take initiative, offer innovative or creative solutions to issues, develop recommendations, and follow appropriate chain of command for decision making
• When appropriate, ensure compliance with any local, state, federal, industry, contractual company regulations, standards, specifications and best practices.

Qualifications

Minimum Education:

• Bachelor's Degree

Minimum Experience:

• 5 years of related experience with a Bachelor’s degree Required or
• 3 year of related experience with a Master’s degree Required or
• 3 years of related experience with a PMP certification from PMI Required

Required Licenses and Certifications:

• Project Management Professional (PMP) within 2 Years