Job Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities. We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates.

You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence.

Your Title: Principal Project Manager

You Report to: Senior Director, Project Management

Your Location: Remote/Anywhere within the US

Your compensation: $130,000 base salary or more, depending upon experience, plus a bonus!

Learn more about our company and CEO

First Help Financial, voted and certified as a “ Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Project Management department to accommodate our remarkable growth! As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities.

We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates.

You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence.

What you will do:

Responsibilities are, but not limited to:

Lead and shape complex initiatives within your domain

• Own complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through delivery

• Make real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to you

• Translate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of done

• Run the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in hand

• Step into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on track

Bring strategic depth to the work

• Sniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbers

• Build the analysis behind the recommendation not just the deck that wraps it

• Connect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stopped

• Brief executives with clarity on what’s happening, what’s at risk, and what to decide

Be a credible partner across functions

• Navigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and Compliance

• Carry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelines

• Partner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the work

Operate within and improve the PMO’s operating system

• Adopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to them

• Help raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandate

What you bring:

Background

• 5+ years of experience in business operations, strategic finance, business transformation, credit strategy, operations strategy, management consulting, chief of staff, investment banking / PE, or a related role where you owned real strategic substance not just project administration

• Bachelor's degree or equivalent work experience
• A proven track record of leading large-scale, cross-functional projects in complex environments

• Experience introducing structure to teams that have historically operated without formal frameworks and the change-management instincts to do that without creating resistance

• Preferred: experience in auto lending or consumer lending more broadly familiarity with the lifecycle (originations, credit, servicing) is a significant plus

Craft

• Strong execution instincts clear owners, clear timelines, clear definitions of done and the discipline to maintain them in messy environments

• Sharp analytical skills fluent in spreadsheets, comfortable with both operational and financial data, able to turn numbers into a clear story (familiarity with BI tools, SQL, or financial modeling is a plus)

• Excellent written and verbal communication; able to brief executives clearly under pressure and translate complexity into structured, decision-oriented updates

• Technical fluency you do not need to write code, but you should be credible in a room with engineering leaders in sharing what needs to be built to address business needs

Mindset

• Strategic curiosity you ask why before how, and you understand how the work you lead ties to the company’s underlying business performance

• Composure under pressure you can challenge a stakeholder, including an executive, when the data supports it

• Comfort with ambiguity and a bias toward action; you don’t wait for the problem to be perfectly framed before making progress

• High EQ and trust-building skills; you navigate competing priorities without creating friction

• Outcomes-focused and pragmatic you measure success by what the business delivers, not by how much process exists

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.