Job Description

ABOUT THIS POSITION

Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Match here if success requires technical skills. This job manages specific projects that have a distinct beginning and end. See also, Project Management - Project / Program (Design) focus if responsible for product development projects.

WHAT YOU'LL DO

• Lead and manage the full lifecycle of multiple, concurrent, and complex information systems projects and programs, adhering to established methodologies (Agile, Waterfall, Hybrid).
• Develop comprehensive project plans, including scope definition, objectives, deliverables, timelines, resource allocation, and budget management.
• Define and track key performance indicators (KPIs) and metrics to monitor project progress, identify deviations, and implement corrective actions.
• Proactively identify, assess, and mitigate project risks and issues, developing contingency plans and escalating critical concerns to senior management when necessary.
• Facilitate effective communication and collaboration among cross-functional teams, including IT, business stakeholders, vendors, and executive leadership.
• Manage stakeholder expectations, ensuring clear and consistent communication regarding project status, changes, and outcomes.
• Oversee the procurement and management of external vendors and contractors, ensuring adherence to contractual agreements and quality standards.
• Mentor and provide guidance to junior project managers and team members, fostering a culture of continuous improvement and best practices.
• Contribute to the development and refinement of Waystar's project and program management methodologies, tools, and templates.
• Ensure compliance with Waystar's internal policies, regulatory requirements, and industry best practices for information systems projects.
  

WHAT YOU'LL NEED

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7+ years of progressive experience in IT project and program management, with a strong focus on information systems.
• Proven track record of successfully delivering large-scale, complex IT projects and programs on time and within budget.
• PMP, PgMP, CSM, or equivalent project/program management certification is highly preferred.
• Expertise in various project management methodologies (Agile, Scrum, Waterfall, Hybrid) and proficiency with project management software (e.g., Jira, Azure DevOps, MS Project).
• Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and motivate diverse teams.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a strategic perspective.
• Experience with financial management, budgeting, and resource allocation for IT projects.
• Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment.
• Experience in the healthcare technology or financial technology sector is a significant plus.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.