At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a high-caliber, commercially-driven Senior Program Manager to join our established Professional Services team in Malaysia. In this senior role, you will take ownership of the end-to-end delivery of complex digital programs, serving as a strategic partner to our largest enterprise clients.
Working alongside an experienced team of Solution Architects and Client Principals, you will lead the implementation of our Global Digital Products (such as InsightDXC), ensuring excellence in execution while driving high levels of customer satisfaction and project profitability.
What You’ll Do
Execute Complex Digital Programs: Lead the lifecycle management of large-scale IT programs, overseeing daily operations and resource allocation to ensure milestones are achieved within time, cost, and quality parameters.
Strategic Client Partnership: Serve as the senior focal point for external clients, acting as a trusted advisor to align our digital delivery with their overarching business transformation goals.
Commercial & P&L Ownership: Manage the financial integrity of your portfolio, including budget tracking, resource "billability," and the proactive negotiation of Change Requests (CRs) to protect project margins.
Lifecycle Governance: Maintain rigorous standards for project documentation, including Risk, Action, Issues, and Decisions (RAID) logs, ensuring all activities comply with both global standards and local regulatory frameworks.
Pre-Sales Collaboration: Partner with the Sales and Solution Architecture teams during the proposal phase to provide delivery expertise on Statements of Work (SOW) and feasibility assessments.
What You’ll Bring
Consultancy Excellence: 8+ years of experience within a Professional Services or IT Consulting firm (e.g., Big 4, Accenture, or Tier-1 SI), with a proven track record of managing external, paying customers.
Commercial Acumen: Deep expertise in managing SOWs, MSAs, and project budgets, with the ability to navigate complex contractual obligations and client expectations.
Proven Tech Delivery: Significant experience leading multiple concurrent IT projects, including Cloud Migrations (Azure/AWS), Software Delivery (SDLC), or Enterprise Content Management (ECM).
Methodology & Certification: Mandatory PMP or PRINCE2 certification; Agile/Scrum Master or ITIL certifications are highly preferred.
Communication Leadership: Exceptional communication skills in English, with the ability to influence C-suite stakeholders and lead cross-functional, matrix-based teams.
What We Offer
Market Leadership: Join an established, world-leading team with a strong footprint in the Malaysian market.
High-Impact Projects: Lead transformation initiatives for some of the region’s most significant organizations.
Global Ecosystem: Benefit from continuous learning and professional growth opportunities within a global organization.
Category: Project/Program Management Group
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
