Job Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

The Senior Project Manager plays a critical customer-facing leadership role, responsible for creating delivery clarity, stabilizing execution, is responsible for planning, executing, and delivering technical projects related to speech-enabled IVR and voice solutions. The role owns end-to-end project delivery, ensuring commitments are met on time, within scope, and in line with client expectations and organizational goals.

This role blends strong program and project management discipline with hands-on leadership, excellent communication, and the ability to operate independently. The Project Manager establishes structure, manages cross-functional dynamics, and acts as a trusted interface between the client and technical delivery teams. It requires strong technical understanding of CCaaS projects, excellent delivery discipline, and the ability to manage complex, multi-stakeholder environments, including outsourced and distributed teams.

Responsibilities:

• Act as the primary client-facing lead; manage expectations, trust, and communication
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams
• Define and evolve delivery structure, processes, tracking, and reporting
• Coordinate internal teams (architects, engineers, analysts) and align priorities as they change
• Manage risks, dependencies, escalations, and delivery trade-offs
• Establish and maintain delivery structure: planning, tracking, reporting, governance
• Partner with another PM to ensure full role backup and continuity
• Support backlog planning, grooming, and delivery sequencing with Product and Tech leads
• Drive continuous improvement of delivery processes based on client feedback

Qualifications

• 5+ years of experience as a Project Manager or in a similar delivery role
• Proven ability to manage complex, cross-functional initiatives
• Demonstrated success delivering in fast-changing or startup-like environments
• Proven experience managing medium to large-scale technical projects
• Experience in contact center, CX, IVR, or related technical domains (minimum 1 year; 2+ years preferred)
• Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
• Excellent communication, stakeholder management, and conflict-resolution skills
• Comfort working in a startup-style environment with evolving responsibilities
• Experience managing remote and international project teams
• Ability to understand commercial and business needs and work with multiple stakeholders

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.