Job Description

The Senior Project Manager (Account Operations) supports Credera’s most strategic and complex client accounts by providing enhanced financial governance, operational oversight, and executive-ready reporting. This role serves as the primary Account Operations point of contact for assigned Tier 1 accounts in North America and partners closely with a centralized Account Operations team based in India. The Senior Project Manager ensures financial discipline, compliance rigor, and operational clarity while enabling Client Leads and delivery teams to focus on client outcomes. Tier 1 accounts require elevated oversight due to revenue scale, contractual complexity, executive visibility, and financial risk exposure. This role operates within a global delivery model and is responsible for coordinating work across time zones to ensure seamless execution.

You Will:

Account Governance & Oversight

• Own and maintain weekly account health reporting, including financial performance, burn rate, margins, AR status, and risk indicators.
• Monitor financial exposure and proactively identify and escalate risks.
• Support executive-level visibility into account performance.

Financial Operations & Compliance

• Review and validate invoices to ensure alignment with contracts, POs, and billing terms.
• Monitor budgets, burn rates, and funding utilization across projects.
• Track accounts receivable and partner with Finance on follow-ups.
• Ensure documentation is audit-ready and compliant with internal and client requirements.

Project Setup & Business Support

• Partner with Client Leads and Finance on pricing, commercial reviews, and operational readiness.
• Ensure accurate financial setup across systems (billing structure, rates, contract alignment).
• Support scope changes, extensions, and system updates to maintain revenue integrity.

Global Coordination

• Act as liaison between North America accounts and the India-based Account Operations team.
• Coordinate and prioritize work across time zones, ensuring clarity and accountability.
• Oversee quality control of reporting, reconciliations, and system updates.
• Step in on time-sensitive or client-facing requests when needed.

Project Lifecycle & Data Governance

• Maintain system integrity across financial and project management tools.
• Monitor project health, staffing accuracy, and billing data consistency.
• Partner with Resource Management and Project Managers to resolve data and operational gaps.
• Maintain clear documentation and operational playbooks.

Collaboration & Continuous Improvement

• Partner cross-functionally with Client Leads, PMs, Finance, and Resource Management.
• Contribute to improving processes, governance standards, and operational efficiency.
• Support effective communication across global, distributed teams.

You have:

• 6+ years of experience in operations, finance operations, professional services, or account operations.
• Strong financial acumen (billing models, revenue tracking, margin management).
• Experience working with global, cross-functional teams and across time zones.
• Advanced Excel and strong analytical skills.
• High attention to detail and a compliance-focused mindset.
• Strong written and verbal communication skills.
• Ability to balance strategic oversight with hands-on execution.
• Proactive, organized, and solution-oriented approach.

Nice to have:

• Experience supporting large or high-visibility accounts.
• Familiarity with billing models (time & materials, fixed fee, retainers).
• Experience working with offshore teams.

What we offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.comand us.greenhouse-mail.io We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx