Job Description

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This position sits in our Creative & Media service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions. Our clients include eBay, Just Eat Takeaway, EasyJet, and PepsiCo.

JOB PURPOSE

As a Senior Project Manager at DEPT®, you’ll oversee key client accounts from a project management perspective, ensuring work is delivered on time, on budget, and to the highest quality.

You’ll act as the senior point of contact for project coordination, championing ways of working across teams, and shaping how project management operates as a function within the agency.

Alongside our Client Services team, you’ll join key client-facing touchpoints to help balance external expectations with internal delivery needs. You’ll balance client priorities with internal delivery needs, while providing leadership, oversight, and guidance to PMs in the team.

We’re looking for someone who is proactive and confident in shaping ways of working, someone who can take full ownership of how the account runs day-to-day and drive improvements and efficiencies from day one.

This role is particularly suited to someone with a strong background delivering editorial, always-on social and integrated media campaigns, who understands the pace, planning cycles and operational complexities of content and media delivery.

WHAT YOU'LL DO

• Lead project management across assigned accounts, ensuring smooth delivery, clear priorities, and alignment between client goals and internal workflows.
• Provide strategic input into account ways of working, resource prioritisation, and overrun management.
• Lead and optimise editorial and always-on social delivery workflows, from content planning and intake through briefing, approvals, publishing and community management, ensuring efficient delivery across ongoing and campaign activity.
• Build strong relationships across Client Services, Creative, Design, Production and Media teams, ensuring seamless collaboration between editorial, creative production and paid media delivery.
• Proactive in bringing the right people together to unblock work, align decisions, and keep delivery moving - rather than waiting for escalation.
• Partner tightly with Business Directors to spot and resolve project blockers, ensuring delivery success and client satisfaction.
• Create and manage project plans, scopes of work, timelines, and internal and client facing tracker and documentation.
• Monitor account-level pacing, resources, and risks, ensuring issues are escalated and resolved quickly.
• Mentor and guide Project Managers, contributing to the growth of the PM function.
• Champion best practice in project management, ensuring tools, documentation, and workflows are consistent and efficient.
• Continuously identify operational and WoW friction points and lead changes to improve efficiency, clarity and team workflow.
• Partner with Creative, Editorial and Media teams to align content production with publishing schedules, media activation plans and campaign milestones, ensuring integrated delivery across channels.

WHAT YOU BRING

• Proven experience delivering editorial and always-on social programmes within an agency environment, with a strong understanding of content calendars, publishing workflows, approvals, community management and cross-functional delivery.
• Extensive experience in a project management role within an agency environment, ideally in creative, content, media, or production-led accounts.
• Experience shaping and improving ways of working across teams, with the confidence to recommend and implement operational changes. Ability to balance strategic oversight with a hands-on approach.
• Proven track record of managing complex multi-discipline projects from planning to delivery.
• Strong financial acumen and experience managing scopes, budgets, and forecasts.
• A naturally proactive communicator who anticipates needs, surfaces risks early and drives clarity across teams. Ability and experience in stakeholder management.
• Proficient with project management and workflow tools (including Google Suite), with the ability to quickly learn, adapt to, and confidently use new systems as they evolve.
• Comfortable working in a fast-paced environment with competing priorities.
• Experience managing integrated editorial, social and media programmes for complex, multi-stakeholder brands (automotive experience is a plus).

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Annual trip to DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all expenses paid weekend of fun!
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide. Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.