Job Description

Senior Project Manager Remote Moderation (Multilingual)

Help shape online communities with a digital agency committed to quality, safety, and inclusivity.

Content Moderation | Remote (UK Hours) | R35,000R45,000 per month

About Our Client

Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, they work with some of the worlds leading brands to ensure safe and engaging digital spaces.

Known for their remote-first model and multicultural workforce, they prioritize ethical engagement, quality service, and responsiveness. This is a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.

The Role: Senior Project Manager Social Media Moderation

You'll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines, mentoring moderation staff, escalating critical issues appropriately, and maintaining clear and accurate documentation.

Key Responsibilities

• Moderate user-generated content on designated platforms following company and client guidelines.

• Use standard response templates when required.

• Accurately report moderation activity and escalate sensitive content.

• Review content decisions with peers or managers when needed.

• Provide mentoring and onboarding support to new moderators.

• Complete shift reports and track updates via project tools (e.g., Basecamp).

• Notify project managers of technical issues or process concerns.

• Attend team meetings and request refresher training when needed.

About You

• 2+ years' experience in content moderation or community management.

• Strong understanding of social media platforms and user interaction.

• Fluent in English; additional fluency in one or more of the following languages is a major asset:

  • High Volume: Arabic, French, German, Spanish

  • Medium Volume: Dutch, Italian, Japanese

  • Low Volume: Norwegian, Polish, Portuguese, Russian, Turkish

  • Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh

• Excellent written communication and decision-making skills.

• Technically proficient and confident using digital tools.

• Organized, calm under pressure, and self-motivated.

Equipment Requirements

• Windows 10 (64-bit) or macOS 10.15+

• i5 7th Gen processor or better

• 8GB RAM, 40GB available space (SSD recommended)

• Reliable internet (min. 5 Mbps down / 1 Mbps up)

• Webcam, headset, smartphone for 2FA