Job Description

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The role opportunity:
The Senior Project Manager is imperative in leading large complex projects for either our customers or internal stakeholders. This is a busy, fast paced role that you can really make your own with the opportunity to implement real change.

We are looking for an individual who enjoys working in a high-paced environment and who is able to deliver to tight timescales through innovative and organised methods. This person would also need to be prepared to conduct monthly client visits across the UK.

Key areas of focus:
Joining our Programmes & Installations team, you will be responsible for working across multiple projects from beginning to end within the agreed timescale.

You will work with various stakeholders across the business to deliver customer driven projects independently or as part of a wider programme to time cost and quality criteria.

Your day to day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.

• Lead the team of Project Managers for a given sector(s); ensuring they are supported to work at their most effective and deliver projects to time, cost and quality
• Responsible for the provision, content and quality of regular programme and project reports within your sector(s); working to ensure they are truthful, current and relevant
• Responsible for the successful delivery of larger projects or multi-site programmes within your sector; occasionally working under the direction of a programme manager for transformational programmes
• Support your team with prioritization of workload, and work yourself in line with company objectives
• Provide feedback, advice, project updates and encouragement to team members
• Manage deadlines and push the team (and yourself) to ensure timeliness
• Working within the senior leadership team, managing different teams to ensure delivery of projects on time to a high standard
• Manage multiple projects and controlling competing demands to ensure expectations are met
• Introduce new procedures to improve our customer experience
• Coordinate different project elements to ensure key milestones are met
• Evaluate project delivery to identify ongoing improvements to ensure a seamless service
• Provide advice on the management of projects
• Organise various people working on a project
• Ensure all project documentation is created and kept up to date
• Make sure that all the aims of the project are met
• Make sure the quality standards are met
• Drive multiple projects simultaneously and meet project goals and objectives by tracking costs, performance, service level agreements (SLAs), and other metrics.
• You will lead or partner with the department, executing against the operational plan to ensure outcomes are delivered efficiently and effectively.

Customer Driven:

• Identify and assess customers’ needs to achieving and exceeding customer satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

About you:
You will be a passionate and motivated individual with the ability to spin multiple plates (projects) at once! You value an organised approach and are able to take individual tasks upon yourself to complete tasks on time. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that:

• A motivated team player and leader with a true passion for what you do
• Strong analytical and problem-solving skills
• Excellent organisational skills with the ability to deliver in line with strict timescales
• Self motivated and able to seek information and develop knowledge and skill
• Leadership qualities, such as motivation techniques and conflict-management

Your experience

• Extensive experience in project management within IT
• In depth knowledge and skills of project management
• Experience of working with senior management and external customers
• Knowledge of the telecommunications industry, especially of internet service providers
• Proficient with Microsoft Office applications ( Word, Excel, PowerPoint, Visio).

It would be beneficial to have...

• Understanding of Data Network Technology – SD-WAN, MPLS, VPN, Internet, Cisco, etc.
• Knowledge of managed Network Services, including but not limited to, SD-WAN, MPLS, VPN, security services, LAN/WAN, and cloud is required.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.