Job Description

Job Summary

Support Workforce Management technology ecosystem, with a focus on UKG Pro Workforce Management (WFM).

In this role, you will be responsible for ensuring the quality, reliability, and compliance of workforce management solutions impacting thousands of retail employees. You will partner closely with Product, Store Operations, HR, Payroll, Legal, Vendors, and Technology teams to validate complex workforce scenarios across forecasting, scheduling, timekeeping, and compliance.

This role requires a highly detail-oriented professional with strong functional expertise in UKG Pro WFM, who can design and execute both automated and manual testing strategies across highly configurable systems and complex regulatory environments.

Key Responsibilities

Configuration & Environment Validation

• Validate end-to-end configuration of UKG building blocks, including:
• Business Structure
• Accruals
• Pay Rules / Work Rules
• Display Profiles & Preferences
• KPI Builder
• Security Roles & Permissions
• Support environment strategy validation (Dev/Test/Prod) including:
• Data refresh cycles
• Configuration versioning
• Migration validation using Setup Data Manager (SDM)
• Quality Assurance & Testing Execution
• Functional Validation (UKG WFM Modules)
• Compliance & Risk Management
• Configuration & Environment Validation
• Defect Management & Reporting
• Collaboration & Stakeholder Engagement
• Design, develop, and execute comprehensive test strategies and test plans for UKG Pro WFM implementations and enhancements
• Build, maintain, and expand automated test suites using TestAssure
• Perform manual testing for complex or high-risk scenarios where automation is not feasible
• Develop scenario-based test cases covering real-world conditions such as split shifts, clopening, and minor scheduling
• Execute boundary, edge case, and negative testing to validate system resilience
• Perform cross-module testing to ensure seamless interaction between Forecasting, Scheduling, Timekeeping, and Attendance
• Validate system functionality across key modules including:
• Forecasting (historical trends, ML-based forecasting)
• Scheduling & schedule rules
• Timekeeping & pay policies
• Strategic Workforce Planning (SWP)
• Attendance and Attestation
• Employee Self Service (ESS)
• Events & Notifications
• Reporting & Dataviews
• Ensure configurations and outputs align with business expectations and operational workflows
• Validate compliance with Fair Workweek / Predictive Scheduling laws (e.g., NYC, Seattle, Chicago, San Francisco)
• Ensure adherence to minor labor laws, break rules, and scheduling constraints
• Support SOX audit readiness, including validation of pay policies, integrations, and controls
• Test pay rules, work rules, and schedule rules to ensure accurate and compliant pay outcomes
• Validate end-to-end configuration of UKG building blocks, including:
• Business Structure
• Accruals
• Pay Rules / Work Rules
• Display Profiles & Preferences
• KPI Builder
• Security Roles & Permissions
• Support environment strategy validation (Dev/Test/Prod) including:
• Data refresh cycles
• Configuration versioning
• Migration validation using Setup Data Manager (SDM)
• Log, track, prioritize, and retest defects using Jira
• Provide clear, actionable defect documentation with reproducible steps and impact assessment
• Generate test reports and quality metrics to communicate readiness and risk
• Partner with engineering and product teams to ensure timely defect resolution
• Collaborate with Store Operations, HR, Payroll, Legal, and IT teams to validate business-critical workflows
• Participate in requirement reviews, solution design discussions, and release planning
• Provide feedback on system usability, performance, and operational impact
• Act as a quality advocate, ensuring workforce solutions meet both functional and compliance standards

Skill Requirements

• Hands-on experience with UKG Pro Workforce Management (UKG WFM / Kronos)
• 5+ years of experience in Quality Assurance, with a focus on enterprise applications
• Experience with test automation tools (TestAssure preferred)
• Strong understanding of workforce management processes including scheduling, timekeeping, and payroll
• Experience with defect tracking tools such as Jira
• Strong written and verbal communication skills
• Ability to work U.S. onshore hours

Other Requirements

• Experience supporting retail workforce management environments
• Knowledge of labor laws and compliance requirements (predictive scheduling, minors, break rules)
• Experience validating SOX controls and audit processes
• Familiarity with Setup Data Manager (SDM) and UKG configuration migration
• Experience working within Agile delivery frameworks
• Background in test strategy design for highly configurable platforms