Job Description

Overview

Responsible for consultancy, presales, architecture, design, implementation and support across a range of technologies. Works closely with clients, vendors and internal teams - strong customer service, business acumen, and a proactive, ownership-driven approach are essential.

Key Responsibilities

• Design and deliver technical solutions - architecture, solution design, documentation, and "as-builts"
• Lead client-facing engagements: workshops, kick-offs, UAT coordination, and post-implementation support
• Own project delivery quality and act as technical escalation point
• Provide presales support - SOW preparation, pricing/cost estimates, and identifying new revenue opportunities
• Manage support tickets (level 3), including permanent fix development and vendor issue resolution
• Contribute to financial targets: billable utilisation, SOW peer reviews, budget escalation (>10% overrun)
• Support capability development - technology roadmaps, vendor alignment, thought leadership

Desired Attributes

• Strong problem-solver with excellent communication skills
• Self-starter, able to manage competing priorities
• Comfortable working with diverse internal and client stakeholders
• Agile, collaborative, and accountable
• Passionate about technology and client outcomes

Experience & Skills Required

• 5–10 years' experience across: Networking, Cyber Security, Cloud, Data Centre, Collaboration/UC, Compute & Storage, End-user Computing, or Middleware
• 3–5 years' experience with a systems integrator
• 3+ years developing technology roadmaps (highly regarded)
• Certifications valued: Cisco (CCNA/CCNP/CCIE), Palo Alto, Microsoft, AWS, VMware, Aruba, Meraki, etc.
• Proven experience delivering solutions across Enterprise, Government and SME clients