Job Description

VoCoVo specializes in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope, timeline, as well as customer and business objectives. This role is focused on implementation excellence, driving high-quality project outcomes and delivering exceptional customer experiences.

You will act as the central point of coordination throughout the project lifecycle, working closely with customer and internal teams to ensure projects are delivered efficiently, risks are managed proactively and stakeholders remain informed and engaged.

As a senior member of our team, you will also play a key role in driving operational excellence across the project delivery function. This includes reviewing project performance data, delivery metrics and internal processes to identify trends, root causes and opportunities for improvement. You'll lead corrective and preventative actions, champion best practices and deliver strategic internal initiatives that enhance implementation quality, efficiency, scalability and customer outcomes across VoCoVo.

Please note, to apply for this position you must be based in Texas and have the legal right to work in the US. This is a hybrid position, we're looking for someone who is able to meet with the team in Dallas and is comfortable with travel across North America.

What we're looking for

• A deep understanding of project delivery management and extensive delivery management experience, with projects that combine both hardware and software into retail environments.
• Strong experience managing multiple concurrent product and service delivery projects, balancing priorities and resources effectively in fast-paced environments.
• A proven ability to identify, assess and proactively manage project risks throughout the implementation lifecycle.
• Excellent skills in identifying and understanding customer requirements from both operational and technical perspectives, translating these into comprehensive project plans that ensure successful delivery.
• A strong commitment to adhering to and improving structured project management processes to ensure consistency, efficiency and quality in delivery.
• Experience driving continuous improvement initiatives by identifying lessons learned and implementing solutions to enhance delivery processes.
• Hands-on experience in leading and implementing complex, multi-stakeholder projects, ensuring alignment across business and technical teams.
• Experience delivering regular executive summaries and project updates to provide transparency and maintain stakeholder confidence.
• High levels of adaptability and resilience, you're able to overcome obstacles and keep projects moving forward.
• Excellent communication and negotiation skills, with the ability to engage and influence senior-level management and external partners.
• Advanced certifications such as PRINCE2 Practitioner or Professional Scrum Master, alongside Agile expertise and experience.
• Experience managing diverse stakeholder groups, balancing customer, partner and internal priorities.
• Strong proficiency with the Google Workspace suite (Sheets, Docs and Slides).

What you'll do

• Plan and execute projects in accordance with the client's specifications, contract terms, schedules, management methodology and quality procedures.
• Provide accurate stock forecasts and early visibility into potential risks and delays to the programme from third parties, suppliers and subcontractors.
• Support the PMO in achieving compliance with client requirements and meeting the project's operational and business objectives.
• Develop and manage plans and deliverable schedules for multiple concurrent projects.
• Maintain project risk registers and recommend/implement mitigating actions.
• Manage a schedule to monitor progress and make adjustments based on key dates and KPIs.
• Ensure correct commercial agreements are established, review quotations against customer purchase orders for consistency and work closely with finance and operations teams to confirm customer credit approval and support timely invoicing.
• Conduct review meetings with stakeholders and task owners to track outputs and actions, utilising the project action register.
• Proactively collect and analyse customer feedback (CSAT/NPS) to maintain positive client relationships, identify improvement opportunities, and drive meaningful changes that enhance customer experience, delivery quality and overall business performance.
• Drive continuous improvement across the project management function by leveraging delivery data, customer feedback and operational insights to identify opportunities, determine root causes and implement corrective actions and strategic initiatives that enhance project delivery, customer satisfaction and business performance.

What does success look like?

• Customer implementation projects and internal strategic projects are delivered on time, within scope, right first time and to a consistently high standard.
• Deliver projects on schedule, meeting all contractual terms, quality standards and performance expectations.
• You've built and maintained strong relationships with internal and external stakeholders, ensuring timely involvement across all phases of the project.
• You are a reliable point of contact for stakeholders, ensuring open communication, collaboration and alignment on project objectives.

Salary

Salary range: $130,000 - $150,000

Benefits

• Contributions toward health insurance (individual or family plan coverage available)
• 20 days PTO annually
• 401(k) match
• Training and development opportunities
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED

Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity

ONE TEAM

Collaboration of all for VoCoVo’s happiness and success

INNOVATION

Our products are constantly evolving to tackle the pain points of retailers across the globe

CUSTOMER FOCUSED

Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

EMPOWERED

Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!