Job Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Senior Project Coordinator, Practice Transformation

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $63,600 - $79,500

Reporting to the Senior Manager, Service Delivery, the Senior Project Coordinator, Practice Transformation (PT) plays a key role in supporting the effective delivery of practice supports to family physicians. The position coordinates the continuous improvement of core operational processes that enable responsive, high-quality service delivery for the Practice Support Program and the Doctors Technology Office.

A primary responsibility of the Senior Project Coordinator is leading the coordination of the centralized intake process, ensuring practice support requests are accurately triaged, prioritized and assigned to the appropriate Practice Transformation teams. Additionally, the Senior Project is responsible for intake measurement and analysis for reporting to the various committees and organization to identify trends, enabling data informed decision making and continuous improvement.

Beyond central intake, the Senior Project Coordinator plays an integral role supporting a range of strategic and operational initiatives including optimization and development of internal processes, the implementation of new business applications and priorities identified through the annual FPSC workplan. The role works collaboratively across teams to strengthen operations effectiveness and enhance the experience of and impact for physicians accessing support through the Practice Support Program and the Doctors Technology Office - both flagship programs of the FPSC.

The Senior Project Coordinator requires strong analytical thinking, project coordination, relationship management, communication, and a commitment to delivering responsive high-quality service in a collaborative environment.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.
• Systemically analyzes relationships between different information sources and apparently independent problems and issues.
• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface.
• Translates analytical reports into management presentations, and provides guidance to resolve issues.
• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

Building Relationships (A):

• Maintains effective communication and collaborates significantly with peers organization-wide
• Shares ideas, issues, and opportunities with members of personal network and maintains relationships with relevant professional groups and organizations.
• Sets objectives necessary for obtaining feedback and assistance.
• Seeks referrals from others with relevant expertise and influence.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving, planning and consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Doctors of BC Team Member:Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s well-being.

WHAT YOU BRING

• A university degree and/or recognized professional designation in a related field, and up to four years of progressive and related experience; or an equivalent level of related work experience in lieu of post-secondary education
• Significant knowledge of a specialized functional area as well as comprehensive knowledge of the discipline is required.
• Experience in project management and adept at balancing significant concurrent activities and projects with attention to detail and effective time management.
• Ability to apply logical, and evaluative thinking to define problems, collect information, establish facts and determine optimal solutions
• Excellent interpersonal, communication and relationship management skills, with a demonstrated ability to interact with highly trained professionals and senior managers.
• Excellent research and writing skills and proven ability to develop clear and concise communication
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.