This is a remote position.

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  Support Project Managers and Associate Project Managers with project execution, deliverables, deadlines, client status reporting, and internal project communication
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  Act as a backup to the Project Manager when needed and help ensure project deliverables are completed on time, within budget, and at high quality standards
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  Respond to client communications in a timely, accurate, and professional manner
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  Work with internal teams including Data Services, Software Engineering, Print/Mail Services, Contact Center, Disbursements, and Claims Operations
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  Provide project reporting, review reporting for quality, and help explain results in context for clients
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  Assist with business process documentation, project records, scheduling, calendaring, and deadline tracking
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  Support accurate forecasting of planned revenue based on anticipated stages of work
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  Train, mentor, and support other Client Services team members when needed
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  Support special projects and internal initiatives as a Client Services subject matter expert

Requirements

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  1+ year of Project Coordinator experience with direct client or customer contact
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  Strong customer service skills and a professional, calm communication style
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  Excellent verbal and written communication skills
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  Critical thinking, problem-solving, and research skills
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  Strong attention to detail, including clean grammar, spelling, and written documentation
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  Experience tracking projects, deadlines, schedules, calendars, and project records
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  Experience with Microsoft Office Suite, specifically Word, Excel, Access, and Outlook
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  Comfort working with data, reporting, and basic analysis
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  Flexibility, adaptability, and willingness to learn in a fast-paced environment
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  Bachelor’s degree or other relevant industry experience preferred
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  Admin, paralegal, or project coordinator experience is a plus

Benefits