Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

1. Support the coordination and implementation of protection activities under Humanitarian Protection sub-unit, including Emergency Case Management and outreach; monitor implementation of activities to verify work is proceeding according to established plans; analyse implementation difficulties and propose adjustments to work plans to best reflect changing environment on the field.

2. ​Regularly research, follow-up, compile, analyse and present information/data on national, regional and international developments, reports, legislation and other relevant documentation, highlighting noteworthy issues for the consideration of appropriate parties.

3. ​Monitor budget expenditures; verify availability of funds and maintain a proper record of approved project budgets and their revisions.

4. ​Coordinate and monitor the financial, administrative and related technical processes of the project in line with IOM policies and donor requirements.

5. ​Support the implementation of Emergency Case Management (ECM) processes; maintain quality control across case identification, referral, follow-up, and case closure; support the identification and referral of individuals with specific needs, including GBV survivors, unaccompanied and separated children (UASC), and victims of trafficking (VoTs), facilitating safe and timely referral to specialized services in line with established procedures.

6. ​Coordinate outreach activities to identify vulnerable individuals, raise awareness of available services, and facilitate access to protection assistance; maintain coordination with partners and service providers to support functional referral pathways and access to specialized services.

7. ​Plan and support the delivery of capacity building workshops for relevant internal and external parties.

8. ​Participate in meetings and conferences; maintain effective liaison and coordination with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project.

9. ​Coordinate the preparation of correspondence, briefing notes, presentations, narrative and financial reports; support timely preparation and submission of status reports.

10. ​Identify and document good practices and lessons learned; contribute to the development of Standard Operations Procedures (SOP), guidance materials and concept papers and support the development of new projects.

11. ​Supervise and provide guidance and training to reporting staff, including Project Associates, promoting adherence to protection principles, quality standards, and confidentiality requirements.

12. ​Perform other related duties as assigned.​

Required Qualifications and Experience

Education

• • ​​High school diploma with seven years of relevant experience; or,

• • ​Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with five years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• • Experience in humanitarian protection programming, including case management, emergency assistance, and/or protection desk/service delivery mechanisms.

• • ​Demonstrated experience in implementing or supporting case management systems, including supervision and guidance to staff and application of protection principles and standards.

• • ​Experience working with vulnerable populations, including migrants, refugees, survivors of gender-based violence (GBV), victims of trafficking, and/or unaccompanied and separated children (UASC).

• • ​Experience supporting GBV programming, including working knowledge and application of protection principles and standards.

• • ​Experience in project implementation, including monitoring, reporting, and coordination with multiple stakeholders.

• • ​Experience in liaising with government counterparts, UN agencies, NGOs, and community-based organizations.

• • ​Experience in capacity building, including delivering or supporting trainings on protection principles, case management, and referral pathways.

• • ​Experience in emergency or humanitarian settings, including provision of direct assistance or case management in complex environments, is an advantage.

• • ​Experience in data collection, analysis, and reporting, including use of case management or information management systems, is an asset.​

Skills

• Strong knowledge of protection principles, including do no harm, confidentiality, informed consent, and survivor-centred approaches.
• ​Strong understanding of case management processes, including identification, assessment, referral, follow-up, and case closure.
• Ability to supervise and provide technical guidance to Project Associates.
• ​Good understanding of referral pathways and coordination mechanisms within humanitarian contexts.
• Strong analytical and problem-solving skills, including the ability to identify operational challenges and propose practical solutions.
• ​Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• ​Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• ​Proficiency in preparing reports and supporting the drafting of operational documents.
• ​Proficiency in Microsoft Office applications; familiarity with case management systems (e.g. MiMOSA) or data collection tools is an asset.
• ​Strong organizational and coordination skills.​​

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, TO COPY-PASTE FROM POSTING DESCRIPTION

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage Demonstrates willingness to take a stand on issues of importance.
• Empathy Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge Continuously seeks to learn, share knowledge and innovate.
• Accountability Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies