Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking – Strategic Change, Business Risk and Client Services

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Programme Manager

Principal responsibilities

• Act as the Programme Lead of Commercial Banking projects in Hong Kong.
• Lead a team of Project Managers / Business Analysts to provide project management and consultancy services on project/ system implementation, workflow design, and process re-engineering across different sub Value Streams of Business Banking Hong Kong Value Stream.
• Collaborate and mobilize stakeholders across Hang Seng and HSBC to deliver aligned outcomes, strong governance and effective change adoption.
• Identify opportunities to leverage shared capabilities, best practices, and reusable solutions across Hang Seng and HSBC to improve cost, speed, and control.
• Evaluate current processes from front-to-back to identify inefficiencies to drive simplification, ensuring streamlined operations and enhanced productivity.
• Establish Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) as appropriate to measure the success of initiatives, ensuring accountability and continuous improvement.
• Stay current on banking technology and industry best practices to identify cross-border opportunities and deliver efficiency gains.
• Foster a highly engaged team for the delivery of initiatives that meet/ exceed business targets.

Requirements

• University graduate in related disciplines or other relevant qualifications.
• Minimum 10 years of project management experience in financial institutions, preferably with knowledge in commercial banking businesses and operations.
• Solid background and previous experience in process re-engineering knowledge, ideally both methodology and tooling.
• Ability to overcome challenges, create innovative solutions and work in an agile environment.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in both English, Cantonese. Fluency in Mandarin is a plus.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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