Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a Senior Programme and Project Services Manager (contract basis through to end-2028)

HSBC is seeking a Senior Programme and Project Services Manager to support Project Sirena, a complex end-to-end transformation programme, from design through implementation and embedding. You’ll be a key member of a team driving delivery across technology, regulatory and operating model change, ensuring strong governance, disciplined controls, and measurable outcomes for customers, colleagues and the business.This is a senior leadership role for an ambitious, high-performing change leader who thrives in ambiguity, influences at the highest levels, and delivers at pace with rigour.

In this role you will:

• Develop programme execution plans and drive outcomes: Drive execution plan, workstream planning and governance artefacts, including executive updates and programme reporting aligned to HSBC strategy and governance.
• Executive leadership and governance: Lead steering forums and executive updates; create clear decision pathways; escalate risks, issues and trade-offs with pace and clarity.
• Integrated planning and controls: Drive integrated plans across workstreams, dependencies, critical path, RAID, delivery assurance, and financial controls.
• Support complex transformation delivery: Support large-scale global/regional programmes (technology, regulatory, restructuring and/or operating model change) with strong delivery discipline, providing direction, guidance and support as appropriate to maintain quality and pace.
• Operating model & business architecture: Drive cross-functional workshops to translate business drivers into future-state operating models aligned to architecture and technology strategy.
• Drive cross-workstream execution: Hold workstream leads accountable; remove blockers; resolve conflicts across Business, Risk, Finance, Technology and Operations.
• Senior stakeholder influence: Ensure that senior leaders are updated regularly, supporting outcomes, including escalations as appropriate. Responsible for regular cost reporting and monthly MI tracking against Targets
• Change adoption and embedding: Sponsor adoption, operational readiness and benefits tracking to ensure sustainable implementation.
• Risk, control and compliance leadership: Ensure robust risk/control management aligned to HSBC taxonomy and governance expectations.
• Agile delivery leadership: Champion Agile and iterative delivery at scale with appropriate enterprise governance, cadence and transparency.
• Onshore/offshore leadership: Drive operational effectiveness across mixed-location teams; travel as required for key workshops and milestones.

To be successful you will need:

• Experience working on large-scale, complex transformation programmes end-to-end (global/regional).
• Strong track record delivering regulatory and/or technology change, with clear understanding of operating model impacts.
• Proven ability of working with cross-functional, multi-location teams with accountability for delivery, budget, risk and outcomes.
• Demonstrated customer engagement mindset, with the ability to understand client needs, shape outcomes and communicate value clearly.
• Excellent stakeholder management, interpersonal and influencing skills, including engagement with senior executives and steering committees.
• Strong planning, prioritisation and change control discipline (scope/schedule/budget) skills, including formal governance.
• Broad, enterprise-wide view of the organisation and varying degrees of appreciation for strategy, capabilities, enabling technologies and governance.
• Strong risk and control capability, including identification, ownership, management and reporting aligned to HSBC taxonomy.
• Degree (or equivalent practical experience). Certifications such as PMP / Change Management / Six Sigma are advantageous.
• Familiarity with HSBC’s ways of working, values and governance frameworks is beneficial; knowledge of DAP, Value Stream leadership and FSA, expert-level Agile/iterative delivery experience, applied within enterprise governance, are advantageous.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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