emergiTEL is hiring a Technology Senior Program Manager for our client in the financial services industry.
Payrate - $100-$120 p/hr.
Job type—Contract of 12+ months of contract with extension
Job Description
1. Hands-On eCRM Delivery & Execution
Tactical Project Leadership: Take full accountability for the end-to-end planning, schedule management, financial health, and execution of the high-priority eCRM project.
Delivery Friction & Risk Escalation: Act as the primary escalation point to resolve operational bottlenecks, manage cross-team dependencies, and keep delivery on track.
Executive Reporting: Lead the aggregation and drafting of executive-level status decks, progress reports, and steering committee presentations for the Project Leadership Team (PLT).
2. Strategic Governance & CoE Evolution
Framework Co-Design: Partner directly with the Delivery Manager and Salesforce Managing Director to audit current workflows, identify gaps, and architect a scalable, enterprise-wide Salesforce governance framework.
CoE Maturation: Help mature our Salesforce Center of Excellence (CoE) and elevate delivery standards across our multi-cloud Banking ecosystem.
Standardization: Align business stakeholders, IT teams, and external partners on unified delivery practices, release train coordination, and environment management.
8+ Years of Dedicated Salesforce Experience: Hands-on track record across complex, enterprise-scale Salesforce implementations (e.g., Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud).
10+ Years in IT Project / Program Management: Proven experience operating at both the strategic Program Manager level and the hands-on Project Manager level in large enterprise environments.
Governance Framework Architecture: Demonstrated experience building, setting up, or refining project/program governance structures and CoE models from the ground up.
Banking / Financial Services Domain: Deep understanding of eCRM transformations, complex customer data structures, and compliance considerations within a financial institution.
Top Core Skills
Dual Strategic & Tactical Execution: Ability to design high-level governance frameworks while actively managing day-to-day project schedules, budgets, and deliverables.
Enterprise Salesforce Expertise (8+ Yrs): Deep knowledge of Salesforce implementation lifecycles, environment management, and release train coordination.
Program-Level Governance & CoE Design: Proven capability to establish intake processes, steering mechanisms, and CoE delivery standards from scratch.
Banking Sector Acumen: Experience navigating complex regulatory, compliance, and customer data structures within banking environments.
Cross-Functional & Vendor Management: Strong consultative skills to align internal engineering teams, third-party partners, and senior leadership under a unified delivery mandate.
Vacancy Status / Statut du poste
This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances
Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.
emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.
emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.
We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.
The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.
Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.
By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
