Job Description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Senior Program Manager - Dynamic Revenue Plus role…

Dynamic Revenue+ (DR+) is SiteMinder’s next-generation Revenue Management solution, helping hotels optimize pricing through data-driven recommendations and automation. As Program Manager – Strategy & Operations, you will play a critical role in driving execution across Product, Engineering, Revenue Management, Commercial, Customer Success and Marketing teams.

This role is ideal for someone who thrives in ambiguity, enjoys solving complex cross-functional problems, and combines strong analytical capabilities with exceptional stakeholder management skills. You will act as the operational backbone of the DR+ business, ensuring strategic initiatives are executed efficiently while providing leadership with meaningful business insights.

What you’ll do…

Strategic Program Management

• Drive end-to-end execution of strategic initiatives across the DR+ business.

• Translate business objectives into actionable cross-functional execution plans.

• Build and manage quarterly operating plans, OKRs and initiative roadmaps.

• Monitor delivery timelines, identify execution risks, and proactively drive resolution.

• Ensure alignment between Product, Engineering, Commercial and Customer Success teams

Cross-functional Leadership

• Coordinate initiatives involving Product Management, Engineering, Revenue Management, Sales, Customer Success, Marketing and Finance.

• Facilitate regular governance meetings and executive reviews.

• Drive accountability across stakeholders without direct reporting authority.

• Ensure timely communication and alignment across global teams.

Business Performance & Analytics

• Develop and maintain executive dashboards tracking key business metrics.

• Analyze trends across customer adoption, product usage, commercial performance and operational efficiency.

• Generate actionable insights to support strategic decision-making.

• Track initiative outcomes against predefined success metrics.

Product Launch & Operational Readiness

• Coordinate cross-functional readiness for new feature launches and market rollouts.

• Manage pilot programs and beta customer engagements.

• Ensure operational processes, documentation and enablement materials are completed prior to launch.

Customer & Market Insights

• Partner with Customer Success and Revenue Management teams to capture customer feedback.

• Identify recurring customer pain points and improvement opportunities.

• Support prioritization of enhancements based on customer and commercial impact

Executive Reporting

Prepare high-quality materials for:

• Monthly Business Reviews & Quarterly Business Reviews

• Leadership updates

• Strategic planning sessions

• Business cases

What you have…

• Vast Experience in Program Management, Business Operations, Strategy or Consulting.

• Strong analytical skills with advanced Excel (SQL proficiency is a plus).

• Experience using BI platforms such as Tableau, Power BI or Looker.

• Demonstrated ability to manage complex cross-functional programs.

• Excellent communication and executive presentation skills.

• Strong project management and organizational capabilities.

• Ability to operate effectively in fast-paced, ambiguous environments.

Preferred

• Experience in Hospitality Technology, SaaS, TravelTech or Revenue Management.

• Understanding of hotel commercial operations and revenue management concepts.

• MBA or equivalent business qualification.

• Experience working with Agile product development teams.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.