The Delivery Enablement team within Central Enablement and Transformation (CET) is seeking a Sr Program Manager, Delivery Quality who is a strategic thinker, cross-functional connector, and hands-on builder. We are fundamentally transforming our Quality approach—replacing slow, defensive manual sampling with an innovative Quality Intelligence model that unlocks automated coverage and near real-time operational insights.
Moving beyond traditional QA, you will lead and manage a team of global QA Specialists, steering them through the evolution of our quality strategy as we shift toward a true frontline enablement model. You will work with AI top-of-mind—linking automated quality strategy directly to agent enablement, building for efficiency, analyzing trends, and executing targeted plans to close frontline performance gaps to drive the customer experience.
A core focus of this role is building strong partnerships with stakeholders and collaborating with them to implement dynamic solutions that deliver impact on priority business goals. By leveraging our evolving tech stack, you will move fast, think creatively, and execute with high-functioning teams in this rapidly changing part of our business.
This role will be based out of either our Chicago office, with direct reports managed globally. Some flexibility in working hours required.
For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
