Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.
This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.
You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform. We’re growing fast and looking for super-smart folks motivated to fix the nation's largest mass transportation system and make a real difference for students, schools, drivers, parents and caregivers.
If fixing an antiquated system hidden in plain sight excites you, drop us a note at apply@ridezum.com today.
