Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Senior, Program Management drives business results by fostering a culture of accountability and consistent project and program management practices. This role facilitates collaboration, motivates teams, and ensures clear communication and visibility to successfully deliver large, cross-functional programs across Macys.com, Bloomingdales.com, and their associated mobile apps. The Senior, Program Management guides Product, User Experience, Analytics, and Engineering teams while leading initiatives that span multiple business areas to deliver measurable value.
What You Will Do
Skills You Will Need
Program & Project Management Expertise: Deep understanding of project and program management concepts, planning, monitoring, and reporting, with experience managing large, cross-functional initiatives.
Cross-Functional Leadership: Proven ability to lead and influence Product, User Experience, Analytics, Engineering, and other business teams to deliver strategic outcomes.
Change Management: Expertise in organizational change management to ensure successful adoption of initiatives across multiple business units.
Technical Acumen & Communication: Comfortable discussing technical topics with business stakeholders and business topics with technical teams; experience working closely with software engineers, QA, product managers, and other engineering teams.
Delivery Methodologies: Familiarity with multiple delivery frameworks, including Lean, Agile, and Scrum, and the ability to adapt methodology to project needs.
Strategic Thinking & Analysis: Ability to analyze information, identify trends, diagnose problem areas, and provide actionable insights and recommendations.
Decision-Making & Problem-Solving: Decisive and outcome-driven, capable of making informed, critical decisions quickly while considering business impact.
Stakeholder Management & Communication: Excellent written and verbal communication skills, with experience influencing senior management, aligning stakeholders, and conducting program reviews.
Organizational Skills & Prioritization: Highly organized and adaptable in fast-paced, ambiguous environments, able to manage multiple initiatives simultaneously.
Team Leadership & Mentorship: Natural team-builder and motivator, skilled at resolving conflicts, mentoring junior team members, and fostering collaboration across remote and co-located teams.
Innovation & Continuous Improvement: Ability to critically evaluate processes, suggest improvements, and apply industry best practices to drive efficiency and effectiveness.
Outcome Orientation: Proven track record of delivering results that drive business success and program impact.
Technical Tools & Certification: Experience with project management tools and metrics, with PMP certification preferred.
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
DIGITAL00
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
