At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.
Job Title: Senior Professional Services Operations Analyst
Possible locations: Portsmouth, NH, USA, Remote
Please note: Visa sponsorship is not available for this role.
The Senior Professional Services Operations Analyst serves as the primary PSA (Certinia) Administrator as well as an operational systems owner for Loftware's Professional Services organization. This role is responsible for the integrity, configuration, governance, and day-to-day administration of Certinia PSA and related Salesforce processes that support project delivery, project financials, billing readiness, utilization management, resource planning, and operational execution.
As the functional owner of Professional Services operational systems, this individual ensures data accuracy, process compliance, financial hygiene, and system effectiveness across the entire services lifecycle. The role acts as the central point of coordination between Professional Services, Finance, IT, Cloud Operations, and leadership to maintain reliable operational processes and a scalable services-delivery platform.
In addition to PSA administration responsibilities, the role provides operational analytics, reporting, and business insights that help leadership manage utilization, capacity, project performance, revenue realization, and organizational effectiveness.
Compensation: This role is offered at a salary range of $127,000 – $160,000 annually, commensurate with experience and qualifications. In addition to base salary, eligible employees will be offered a comprehensive benefits package.
Requires advanced knowledge of:
The ideal candidate combines strong systems administration expertise with a deep understanding of how Professional Services organizations operate and generate revenue.
This position serves as the operational authority for PSA-related issues impacting project execution, billing, utilization, forecasting, and reporting. The role routinely evaluates cross-functional challenges involving system configuration, project data quality, financial controls, utilization management, billing exceptions, revenue schedules, workflow adoption, and operational process effectiveness.
Success requires balancing technical system expertise with practical business judgment to ensure operational outcomes support both customer delivery and company financial objectives.
This role directly influences:
The position serves as a critical operational bridge between systems, financial processes, delivery organizations, and executive leadership.
This role requires extensive collaboration with:
The successful candidate must be capable of translating complex operational, financial, and systems-related issues into practical solutions and actionable business insights while building strong partnerships across multiple functions.
Why Join Us?
At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.
More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging
Join us — #It’s all right there.
Loftware is how businesses can finally get product identification right across their entire supply chain. With connected packaging and labels, they’re saving millions and reducing risk – because the visibility and control they need is all right there. When there are so many costly unknowns in the supply chain, companies risk production delays, penalties, recalls, and even reputational damage. To avoid all this, Loftware helps organizations better manage the complexity, make the connections between their own facilities as well as third parties, and skip the worries with more reliable, scalable software. That’s why more than 16,000 industry leaders rely on Loftware to print over 75 billion labels every year.
Loftware. It’s all right there.™
