Job Description

We are seeking a Deployment & Product Support Engineer to deliver deployments and provide Tier‑2/3 support for Ribbon SBC, PSX, and RAMP solutions. This is a hands‑on, customer‑facing role covering installations, integrations, upgrades, migrations, and advanced troubleshooting in live production networks.

Key Responsibilities

• Deploy, configure, and commission SBC, PSX, and RAMP solutions per Statement of Work

• Perform acceptance testing, upgrades, and migrations

• Own escalated Tier‑2/3 support cases through root cause and resolution

• Reproduce issues in lab environments and collaborate with Engineering on defects, ensuring alignment with applicable standards

• Perform Root Cause Analysis (RCA); document findings and drive corrective/preventive actions

• Create and execute MOPs, action plans, and technical documentation

• Triage and escalate software defects to Engineering; validate fixes and support patches/upgrades.

• Own escalated cases from Tier‑1 to resolution; maintain clear, proactive customer communications

• Participate in on‑call rotation and scheduled maintenance windows
  

Required Skills & Experience

• 7+ years of experience in telecom deployment and/or product support roles

• Strong English, self-learning, knowledge sharing and teamwork

• Strong knowledge of VoIP/SIP, IP networking (L2/L3), and Linux

• Experience with SBCs, IP telephony architectures, and troubleshooting tools (Wireshark, tcpdump)

• Familiarity with Kubernetes/OpenShift and cloud platforms (AWS/Azure/GCP)

• Excellent customer‑facing communication and problem‑solving skills

• Operate in time‑critical and independent work scenarios, with strong ownership and smart escalation.
  

Must‑Have Eligibility

• Living in Israel and Israeli citizenship

• Full mandatory service in the IDF

• Ability to obtain and maintain Security Clearance

  • Note: Failure to pass/maintain this clearance will result in termination of employment

Nice to Have

• Experience with Ribbon SBC, PSX, or RAMP or equivalent platforms.

• Database exposure (PostgreSQL / Oracle)

• Experience with Scripting and/or automation

• IMS or CI/CD experience

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'