Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We are looking for skilled individuals for the Production Support Team (Payments IT department). Team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the team work in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.

With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.

This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology.

What you’ll do

• Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
• Providing technical expertise in finding root cause of major system problems
• Installation of new software releases provided by the vendor
• Providing Production engineering SRE support for the critical real time payments (RTP) for domestic in nature
• Driving the engineering excellence by automation, observability, SRE and toil reduction
• Working closely with various stakeholders located in different places in the world
• Working towards monitoring optimization and related too adoptions like AppDynamics, Grafana, Prometheus and Open Telemetry (Otel)
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies

What you need to have to succeed in this role

• Min. 3 years experience in SQL and PL/SQL
• Min. 3 years experience in Linux
• Min. 3 years experience with Kubernetes
• Experience with shell scripting (at least one: Bash, Python, Java) for automation purposes
• Strong understanding of technology layers in application landscape, storage, OS, network, database, application
• Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel)
• Experience in Payments or other transactional systems

Nice to have

• Experience in Agile/ DevOps environment and in assisting in production support.

What we offer

The pay range for this role is 17484 PLN - 21000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.