Job Description

We are a global semiconductor test equipment supplier seeking a motivated Product Support Engineer to support equipment projects in Singapore. This role works closely with cross-functional and cross-regional teams to ensure successful execution of customer projects at OSAT sites.

Job responsibilities

• Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high-priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.

Qualifications

• Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering, or a related engineering discipline is required.
• 3-5 years of related work experience
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
• Strong communication skills in English and Mandarin are required, as the role involves leading international meetings and frequent interaction with Mandarin-speaking stakeholders, customers, and business partners.
• Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
• In-depth knowledge of refrigerant systems a plus.
• Overseas traveling required (Taiwan, Malaysia, US) Up to 50%.